Epicor Technical Specialist
Location: Pennsylvania, Pennsylvania
Country: United States
Category: ERP
Workplace Location: Onsite
Employment Type: Direct Hire/Perm
Posted Date: August 27, 2026
Job ID: 646211
Job Description
Epicor Technical Specialist
Location:
Onsite Requirements: Hybrid, Remote, Fully Onsite
Compensation Range: $75,000-$130,000 annually
Benefits: if applicable
We're partnering with a rapidly growing organization seeking an Epicor Technical Specialist who wants more than a traditional helpdesk role. This is a unique opportunity for a technical professional to provide foundational IT support while developing into a key Epicor ERP subject matter expert within the organization.
The ideal candidate enjoys troubleshooting, learning complex systems, partnering with users, and finding ways to improve business processes. This person will have the opportunity to take increasing ownership of Epicor, supporting users, reporting, workflows, customizations, upgrades, and continuous improvement initiatives.
- Provide day-to-day technical support across hardware, software, ERP, user accounts, and Microsoft 365 applications.
- Manage and resolve helpdesk tickets while providing responsive, professional support to end users.
- Install, configure, troubleshoot, and maintain systems and business applications.
- Support user onboarding and offboarding, including account setup, access, and permissions.
- Troubleshoot and resolve Epicor ERP issues across relevant modules and business functions.
- Support and maintain Epicor BAQs, BPMs, dashboards, reports, workflows, and customizations.
- Partner with business users to understand issues, identify process improvements, and translate business needs into ERP solutions.
- Assist with Epicor upgrades, implementations, testing, system enhancements, and new functionality.
- Train and support end users to improve Epicor adoption and overall system effectiveness.
- Document issues, solutions, processes, workflows, and system procedures.
- Collaborate with ERP vendors, developers, and other technical resources on enhancements and complex issues.
- Identify opportunities to improve system performance, functionality, and the overall user experience.
- Serve as a backup IT support resource and contribute to broader IT initiatives as needed.
Must-have qualifications that candidates must meet to be considered.
- 2+ years of hands-on Epicor ERP experience.
- Experience working in a manufacturing environment.
- Experience providing technical support, troubleshooting, or systems support.
- Experience with Epicor customization, reporting, workflows, or system administration.
- Working knowledge of core business processes such as finance, manufacturing, inventory, supply chain, or operations.
- Strong problem-solving and troubleshooting skills with the ability to work through complex technical issues.
- Strong communication and customer-service skills with the ability to work directly with end users and business stakeholders.
- Experience with Windows OS, Microsoft 365, and common business applications.
- Strong Microsoft Excel skills.
Nice-to-have skills that would make a candidate more competitive but are not required.
- Experience with SQL, C#, and/or Crystal Reports.
- Hands-on experience with Epicor BAQs, BPMs, dashboards, SSRS, or customizations.
- Experience supporting Epicor upgrades, implementations, integrations, or major system enhancements.
- Experience with ticketing systems, IT documentation, and formal support processes.
- Experience training end users or serving as an internal ERP subject matter expert.
- Exposure to ERP administration or other enterprise business applications.
- Experience identifying and implementing process improvements within an ERP environment.
- Experience working with external ERP vendors, consultants, or development partners.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
