End User Support Technician
Location: Kansas City, Missouri
Country: United States
Category: Other
Workplace Location: Onsite
Employment Type: Contract
Posted Date: June 15, 2026
Job ID: 648568
Job Description
Job Title: End User Support Technician
Location: Kansas City, MO 64114
Contract length: 5-month Contract
Pay: $23/hr - $28.70/hr
End User Support Technician Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related degree
- Applicable years of experience may be substituted for the degree requirement
- Microsoft A+ certification is a plus
- Requires a self-starter with proactive initiative
- Excellent follow-through on tasks
- Strong verbal and written communication skills
- Strong interpersonal skills
- Ability to clearly communicate to all levels of employees, management, and clients
- Technical expertise in desktops, workstations, laptops, and other IT peripheral devices required
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills
- Excellent audio-visual skills, including issues troubleshooting
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Proficient computer skills including Microsoft Office suite.
- Assist with installation, repair, and upgrade of computer hardware
- Assist with troubleshooting hardware and software issues
- Assist with training on hardware and software packages
- Assist with preventative IT and Network maintenance tasks
- Assist Corporate IT Infrastructure team with installation, maintenance, and repair of network and phone resources
- Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues
- Assist in the coordination of AV integration partners for the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion
- Assist with acceptance testing for any AV integrated control system for all new installations, moves, or changes
- Collaborate with management, key stakeholders, and AV integration partners to assist in the development of AV standard configurations that meet the needs of Client
- Assist in installation of basic and standard AV when schedule or cost prohibits the use of AV integration partner
- Assist with business relations activities with regional office staff and management for feedback or user integration
- Assist with IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management
- Assist in asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for the disposition of returned technology assets
- Assist with support for customers in all Client locations via phone, video, e-mail, and in-person to resolve issues
- Assist with incidents assigned from other IT groups or non-IT sources
- Assist with AV support during presentations and company-sponsored events
- Assist in setup and execution of video conferences
- Assist with training and education to Client employees on the usage of AV systems
- All other duties as assigned
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
