Director, Operations Learning Process Enablement
Fully Remote
$55-60 per hour
Long Term Contract

In this role, you will:

1. Learning Process Enablement & Optimization (40%)

·       Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.

·       Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.

·       Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.

·       Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.

2. Governance and Standards Stewardship (30%)

·       Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.

·       Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.

·       Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.

·       Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.

3. Learning Lifecycle Management (30%)

·       Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.

·       Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.

·       Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

 About You

Exceptional candidates can effectively speak to:

·       5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.

·       Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).

·       Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans.

·       Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).

·       Knowledgeable in content authoring tools with AI integrations and review processes.

·       Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills.

·       Strategic thinker with the ability to balance big-picture planning with tactical execution.

·       Proven ability to build relationships and influence others to action

·       The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

·       Authorization to work in the United States

All roles require:

·       A passion for expanding educational and career opportunities and mission-driven work

·       Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

·       Clear and concise communication skills, written and verbal

·       A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

·       A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

·       A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

·       Authorization to work in the United States