Director, Operations Instructional Design
Fully Remote
$55-60 per hour
Long Term Contract

In this role, you will:

Develop and Deliver Training, Templates, and Artifacts (40%)

• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.

·       Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.

·       Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of College Board products and assessments.

·       Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.

·       Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.

Learning Strategy and Standards (30%)

·       Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.

·       Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.

·       Anticipates future learning needs by staying current with design trends and research. Balances prioritization and delivery of new strategies and approaches with current business needs.

·       Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences

·       Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.

·       Ensure final artifacts are compatible with organization's LMS and broader knowledge management infrastructure.

Continuous Improvement and Evolve Content (30%)

·       Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives.

·       Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement

• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions

·       Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.

 About You

• Expertise in digital learning with 5+ years designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.

·       Outstanding knowledge of emerging trends and best practice in digital learning

·       Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.

·       Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.

·       Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.

·       Adept problem-solving skills, including using data to inform decisions and actions   

·       Excellent verbal and written communication skills

·       Proven ability to build relationships and influence others to action

·       A passion for supporting educational and career opportunities for millions of students   

·       Excellent PowerPoint, Word, and Excel skills

·       The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

·       Authorization to work in the United States

All roles require:

·       A passion for expanding educational and career opportunities and mission-driven work

·       Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

·       Clear and concise communication skills, written and verbal

·       A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

·       A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

·       A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

·       Authorization to work in the United States