Our client is looking to hire an Epic Willow Home Infusion Analyst to join their team for a 6-month fully remote contract opportunity.
We are seeking a highly experienced and detail-oriented Epic Willow Home Infusion Analyst to join our Healthcare IT support team. This pivotal role is designed for professionals who possess a deep understanding of Epic Willow workflows, particularly within home infusion pharmacy operations, and are adept at managing complex support and configuration activities in a dynamic healthcare environment.

Qualifications:

• Active Epic Willow Home Infusion certification (must be current), with additional Epic certifications (Willow Inpatient, Willow Ambulatory, Bugsy, etc.) considered a plus.
• Minimum of 4+ years of Epic application support and management, with substantial experience in home infusion pharmacy operations.
• Proven expertise in configuring and supporting Epic Willow modules for infusion therapies, medication workflows, and billing, including complex reimbursement scenarios.
• Strong background in healthcare IT, ideally within large health systems or consulting environments.
• Prior experience managing distributed support teams, including offshore resources, with excellent communication skills.
• Thorough understanding of infusion therapy workflows, care coordination, and the continuum of care model.
• Demonstrated ability to troubleshoot and resolve technical issues rapidly, with strong documentation and end-user training skills.

• Long-term engagement with a leading healthcare organization 
• Opportunities to transition to a permanent role after 6 months.
• OT opportunities during after-hours support.
• Flexibility of a 100% remote position supporting a significant healthcare initiative.
• Exposure to a large-scale, innovative healthcare IT environment with ongoing professional development.
• Collaborative team atmosphere supporting both onshore and offshore team members.

• Serve as the Subject Matter Expert (SME) for Epic Willow Home Infusion workflows, configurations, and system builds, ensuring seamless support for medication preparation, delivery, and billing processes.
• Manage daily support and maintenance tasks, including troubleshooting, incident resolution, root cause analysis, and workflow defect correction, in accordance with established SLAs.
• Collaborate with offshore teams and onshore stakeholders, prioritizing tickets, delegating tasks, and facilitating effective communication to ensure prompt resolution of support requests--especially during after-hours on-call rotations, with opportunities for OT pay.
• Lead or contribute to the design, testing, and implementation of system enhancements, multi-site deployments, and workflow scaling initiatives.
• Configure and optimize key components such as infusion medication builds (including IV, biologics, and specialty drugs), delivery logistics, medication compounding workflows, and billing rules tailored to payor contracts.
• Support system integration efforts across inpatient, outpatient, and home infusion modules to enable cohesive care transitions.
• Develop comprehensive system documentation, including workflows, build specifications, and testing protocols, ensuring adherence to HIPAA, safety standards, and organizational policies.
• Partner closely with pharmacists, nurses, care coordinators, and other clinical staff to translate clinical needs into technical solutions.