IT Support Engineer (L2/L3)
Location: Bridgewater, New Jersey
Country: United States
Category: Data & Analytics
Workplace Location: Onsite
Employment Type: Contract
Posted Date: April 30, 2026
Job ID: 647035
Job Description
Role: IT Support Engineer (L2/L3)
Contract: 15 months
Location: Bridgewater, NJ
Schedule: 40 hours
Pay: $53-$58/hr.
We are seeking an experienced, hands-on IT Support Engineer (L2/L3) to provide advanced onsite support for a Bridgewater, New Jersey office as part of a broader IT team. This role requires strong troubleshooting capabilities, excellent end-user support skills, and a solid understanding of security best practices.
You will work closely with remote infrastructure, network, and security teams to ensure reliable day-to-day technology operations and a seamless end-user experience.
Key Responsibilities Advanced End-User & Infrastructure Support
- Provide advanced onsite support for hardware, software, and connectivity issues, including escalations from L1 and direct user engagement
- Troubleshoot complex issues across Windows, macOS, Office 365, VPN, Microsoft Exchange, and MFA systems
- Manage and update ServiceNow tickets with clear documentation, timely resolution, and consistent communication
- Lead laptop builds, OS deployments, and device imaging for onboarding and urgent replacement needs
Security & Access Support
- Ensure endpoints are compliant with antivirus, patching, and encryption standards
- Troubleshoot VPN connectivity and support firewall-related access issues in coordination with security teams
- Support identity and access management, including Okta, MFA, and group permissions
- Assist with badge access and visitor management systems as needed
Hardware & Asset Management
- Manage the full IT asset lifecycle, from deployment through retirement, with accurate tracking in ServiceNow
- Maintain organized onsite inventory to support rapid deployment and replacement
- Coordinate with vendors for procurement, warranty support, and service requests
Onsite Support & Team Collaboration
- Act as the primary onsite IT support resource, coordinating escalations and follow-ups
- Partner with remote IT teams to resolve issues and support project execution
- Identify opportunities to improve local IT processes and overall support efficiency
Required Qualifications
- 3-5 years of IT support or systems engineering experience with strong L2/L3 troubleshooting skills
- Proficiency in Windows and macOS administration, Microsoft Exchange, Office 365, and VPN technologies
- Experience supporting Apple devices (macOS, iOS/iPadOS) in an enterprise environment
- Hands-on experience with MDM tools (device enrollment, configuration, compliance, and troubleshooting)
- Familiarity with security best practices, including MFA and endpoint protection
- Strong customer service mindset with the ability to work independently
Preferred Qualifications
- Experience with MDM platforms such as Jamf, Microsoft Intune, or VMware Workspace ONE (AirWatch)
- Experience with Apple Business Manager and Automated Device Enrollment (DEP)
- Prior experience providing onsite support within a distributed IT team environment
Core Skills
- Advanced troubleshooting across Windows and macOS environments
- Support for Office 365 and Microsoft Exchange
- Apple device support (macOS, iOS/iPadOS)
- Identity and access management (Okta, MFA, group permissions)
- ServiceNow ticket management and documentation
- IT asset management and hardware lifecycle coordination
Physical Requirements
- Ability to lift and carry IT equipment (up to 50 lbs)
- Frequent movement throughout the office to support users and manage equipment setups
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
