Desktop Support Associate – Tech
Location: El Segundo, California
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Remote
Employment Type: Contract
Posted Date: October 15, 2026
Job ID: 652971
Job Description
Desktop Support Associate - Tech
Location: El Segundo, CA
Duration: 5 months
Pay: $35/hr - $37/hr (DOE)
Duties:
- Workstation Management
- Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.
- Application deployment using common enterprise tools
- Hardware asset tracking & reporting
- End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
- Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)
- Other technical configuration, support & administrative tasks as assigned
- Level 2 Technical ("Break/Fix") Support
- Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
- Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
- Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)
- Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)
- Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
- General user community technology guidance, recommendations & education
- Technical Administration
- User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
- Incident management, including response, tracking & reporting for areas of responsibility
- Document workstation configuration standards, processes & best-practices
- Manage local site logistics including storage room, organizing inventory, shipping and receiving
- Ability to lift up to 50 pounds
- Able to sit or stand for extended periods of time
- Team Collaboration
- Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests
- Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices
- Ongoing process/solution analysis and improvement
Requirements:
- Education
- Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)
- Information Services related college degree preferred, but not required
- Experience
- 5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.
- 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
- Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)
- 5+ years providing support for Windows 10, Windows 11. Windows Server experience a plus.
- 5+ years providing support for MS Office and all major component applications.
- 5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
- 5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
- 5+ years providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations.
- Macintosh & OS X configuration & support experience a plus.
- Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.
- Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus.
- Familiarity with a range of ticket/incident management systems, specifically ServiceNow
- Microsoft Active Directory administration.
- Ability to coordinate tasks with vendors to meet service targets & project deadlines.
- Ability to prioritize & multi-task in a fast-paced/demanding environment.
- Ability to work independently or as part of a team to meet deadlines.
- Strong analytical & problem-solving.
- Strong interpersonal/relationship-building skills & customer service values/practices.
- Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.
- Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
