Administrative Assistant II
Location: Cambridge MA 02138
Rate: $20-25per hour
Duration: 3 Months

• Serve as the primary coordinator for students requiring complex or higher-need testing accommodations.
• Partner with the Registrar's Office, Disability Access Office, and other campus departments to plan and implement testing accommodations.
• Coordinate technology, adaptive equipment, and alternative exam formats.
• Schedule and administer accommodated exams while ensuring compliance with testing policies and procedures.
• Manage the Testing Center's exam scheduling and management system for faculty and students.
• Assign testing spaces and effectively allocate testing center resources.
• Prepare, organize, distribute, and secure exam materials before and after testing.
• Proctor exams and monitor testing environments to maintain academic integrity.
• Address student and faculty questions regarding testing accommodations and resolve issues during exam administration.
• Collect, verify, and organize completed exams for faculty pickup.
• Provide front desk coverage, greet visitors, answer phones, and deliver exceptional customer service.
• Perform general administrative duties, including filing, mail distribution, and maintaining testing records.
• Support the day-to-day operations of the Testing Center and perform additional duties as assigned.

• High school diploma or equivalent.
• One year of experience in an academic environment.
• One year of administrative experience.
• One year of customer service experience.

• Academic policies and testing procedures.
• Computer systems and standard office software applications.
• Customer service best practices.
• Administrative support and recordkeeping.
• Document management and filing systems.

• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to quickly learn new software and testing management systems.
• Strong customer service and interpersonal skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Capable of providing clear instructions and working effectively with students, faculty, and staff.
• Accurate recordkeeping and data management skills.
• Ability to count and verify exam materials accurately.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively.
• Proficiency with office equipment and Microsoft Office applications.

• Ability to stand, walk, and remain stationary for extended periods.
• Ability to lift and move up to 50 pounds as needed.
• Flexibility to adjust work hours during peak testing periods.