IT - Specialist I - Product Implementation
Remote
11/16/2026 - 11/1/2027
Pay: $55/hr - $57/hr (DOE)

Qualifications: 

• 7+ years of experience in Implementation experience.
• Must Have skills:
  • Epic
  • Claims Management
  • Professional Billing
• Domain Experience (If any) - Healthcare must have.
• Must have Certifications - Epic Professional Billing
  • Epic Certification and current CEE.
  • Experience with Epic Reporting Workbench Reports
  • Communication experience for strategic and tactical deployments
  • Experience with Epic-integrated projects

Responsibilities: 

• Assess and optimize system designs through review and analysis of user needs. Customize systems through system design and configuration to meet the changing business needs of the users; participate in the development of planning for remote hardware and communications facilities.
• Coordinate and lead workflow design discussions, documentation of workflows, build & configuration, testing of the system, and analyze all associated issues
• Develop, document, and facilitate execution of governance processes between business stakeholders and IT teams by building within the existing governance framework and committees. These processes should accommodate the end-to-end process including request submission, budget/funding of requests, project estimates, approval, prioritization, project execution, and outcomes measurement.
• Coordinate with client department subject matter experts, DPH IT, and third-party vendors to ensure the data movement framework is built and configured to meet project milestones and timelines.
• Create and execute project plans, estimates timeframes, outlines specific tasks, and identifies resources needed to complete projects on schedule and within budget. Monitor progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance.
• Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
• Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct 'walkthroughs' for proposed solutions to system problems. 8. Conduct feasibility studies; evaluate vendor products; make recommendations based on user requirements and systems analysis to ensure adequate planning.
• Monitor the maintenance and enhancement of complex computer and telecommunications systems to ensure proper functionality; provide support, analysis, coordination, and assistance for networks, including disaster recovery.
• Troubleshoot software problems through telephone and site visit support; provide technical assistance in planning, engineering, and architecture of unique systems for diverse applications; implement solutions to problems.
• Conduct user training and develop user training materials.
• Create, update, and maintain project documentation materials.
• May install and maintain software; facilitate communication between clients and vendors regarding system maintenance issues; perform non-routine adds, moves, and changes as needed.
• Test and modify software for network compatibility; participate in the detailed design and development of new applications; may write database applications.
• Update system software and modify system configurations; facilitate data communication between systems platforms.
• Participate and represent the department in computer user meetings or meetings of related committees.
• Create and generate reports and statistics to meet user and program requirements and interface with other departments, jurisdictions, and users on regulations and reporting requests.
• Conduct database systems analysis and designs; may perform data normalization tasks; assist in developing relational databases; assist in performance of data conversion tasks and maintenance of data dictionaries.
• Develop the testing of integration solutions (including data validation). Schedule and facilitate status, build and testing meetings, and other activities as required.
• Lead the Patient Access systems analysis, design and build, project planning, implementation and testing, and conversions testing.
• Understands the unique operational needs of each customer. Actively promotes the needed configurations and carries out implementations per plan; ensuring the product contributes to the success of the customer.
  • Collaborate with Product Managers and the marketing team. ensuring that the product contributes to the success of the customer.
  • Conduct and document pre-implementation process review of customer workflow.
  • Provide in- depth process reviews and ensure implementation of improved processes.
  • Consult with customer to identify and communicate hardware and software requirements prior to implementation.
  • Conduct training sessions with customers pre- and post-implementation.
  • Enable team collaboration working with cross-functional teams.
  • Manage implementation milestones and activities per project schedule.
  • Conduct presentations reviewing customer workflow to internal work groups in relation to the implementation.
  • Provide feedback to product managers utilizing customer feedback.
  • Deliver virtual and onsite training around product setup and best practices.
  • Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations
  • Consult customers to design and recommend solution architecture. Recommend configuration approach and design
  • Review customer deliverables