SAP ISU Retail Access Management Analyst

Location: Orange, CT (remote with 25% travel onsite)
Rate Range: $70 - $80 per hour
Contract: 12+ months | 40 hours per week 

Introduction

We are seeking an experienced SAP IS-U professional to support Retail Access operations for a large utilities client. In this long-term contract role, you will act as a subject matter expert and the key link between the business and technical teams, helping translate Customer Service needs into clear requirements and driving process improvements. If you have deep utility Customer Service and SAP IS-U knowledge and enjoy solving operational challenges, this is a great opportunity to make a visible impact on a 12+ month engagement.

Please note: No configuration or development is needed for this role

Required Skills & Qualifications

Must-have qualifications that candidates must meet to be considered.

• Advanced knowledge of utility Customer Service operations and SAP IS-U (utility) system processes
• Strong experience with Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, and exception management
• Proven ability to document business requirements and translate them into technical requirements for IT and technical support teams
• Experience with query and reporting tools and strong data analysis skills
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Word, and SharePoint
• Strong written and verbal communication skills
• Must be authorized to work in the U.S.
• Ability to travel to New York approximately 25% of the time
• Must successfully complete a background and reference check

Preferred Skills & Qualifications

Nice-to-have skills that would make a candidate more competitive but are not required.

• Prior experience working in a regulated utility environment
• Experience supporting testing, validation, and implementation of SAP enhancements
• Familiarity with internal controls, governance, and risk escalation processes
• Experience developing procedures and optimizing workflows

Day-to-Day Responsibilities

Outline key tasks and expectations for the role.

• Provide in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives
• Serve as the SME for Retail Access processes, including supplier transactions, enrollment and change activities, exception management, and regulatory and operational support
• Document business requirements and support compliance with regulatory, operational, and internal control requirements
• Act as liaison between the business area and technical support organizations to ensure needs are accurately captured and translated
• Support business process analysis, procedure development, workflow optimization, and issue resolution
• Support testing, validation, and implementation of operational improvements
• Support business continuity, governance, risk identification, escalation, and operational reporting
• Help execute departmental priorities

Company Benefits & Culture

This is a long-term contract opportunity with a collaborative team in the utilities industry, offering the chance to work on meaningful, high-visibility projects.

• Long-term contract (12+ months) with consistent 40-hour weeks
• Competitive hourly pay
• Remote work flexibility with limited travel
• Opportunity to build deep expertise in SAP IS-U and Retail Access

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