Office Admin
6 month Contract
Start ASAP
Industry: biopharma 
Onsite daily in Waltham, MA (right off 128)
$20-24hr

Must haves:
-2+ years of office admin or customer service work
-Strong communicator (good on the phone)
-MS Office
 
Preferred:
-Associate degree
-Biotech or Manufacturing industry
 
Job Description:
The Office Admin supports daily workplace operations by managing incoming calls, supporting office services, maintaining workplace resources, and assisting employees with office and facilities-related requests. This role serves as a key point of contact for internal and external stakeholders, ensuring communications are handled efficiently and workplace spaces remain organized, functional, and well-supported.
The ideal candidate is highly organized, customer-focused, able to multitask in a fast-paced environment, and committed to providing exceptional service while supporting a positive employee experience.
Communications Support
*    Answer, screen, and appropriately route incoming calls.
*    Determine the nature and urgency of inquiries and direct callers to the appropriate departments or personnel.
*    Assist caller's inquiries by coordinating with appropriate teams.
*    Maintain phone directories, contact lists, call routing information, and procedures.
*    Maintain call logs and other communication records as required.
*    Follow established processes for handling Adverse Event (AE) and Product Complaint (PC) reports.
*    Route regulatory agency calls according to established escalation procedures and call trees.
*    Continuously review and improve communication processes and procedures.
Workplace & Facilities Support
*    Support new employees by preparing workspaces and providing necessary office supplies.
*    Assist with employee offboarding activities, including workspace turnover and organization.
*    Support employee office and workstation moves.
*    Support maintaining copy rooms, ensuring supplies are stocked and areas remain clean and organized.
*    Ensure conference rooms and collaboration spaces are clean, functional, and fully equipped.
*    Assist with plotter and large-format printing requests.
*    Create, print, and post workplace signage as needed.
*    Respond to and coordinate facilities-related service requests.
*    Support workplace initiatives, employee events, and special projects.
*    Coordinate conference room scheduling and meeting support.
*    Assist with meeting and event setup, preparation, and breakdown.
Qualifications
*    High School Diploma or equivalent required. Associate's Degree+ preferred.
*    Proficient in Microsoft Office or equivalent suite. 
*    2+ years of experience in an office coordination, administrative support, workplace services, facilities support, or customer service role.
*    Experience handling high-volume phone communications in a professional environment.
Schedule Requirements
*    On-site role during standard business hours 8:00 AM to 5:00 PM.

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