Job Title: Digital Solutions Engineer
Location: Boston MA - 3x a week onsite
Contract length: 6 monrhs
Schedule: EST - Some outside of traditional hours
Pay: $54-59 per hour based on experience
Digital Solutions Engineer Qualifications: 

Technical Requirements:

• Strong experience with AI technologies, specifically Large Language Models (LLMs) and machine learning implementations
• Proficiency in Power Platform (Power Apps, Power Automate, Power BI) for automation and solution development
• Experience with API integrations and enterprise system connectivity
• Solid understanding of accessibility standards and inclusive design principles
• Familiarity with higher education technology environments is a plus

Core Competencies:

• Solutions-oriented mindset with the ability to translate complex user needs into practical technical implementations
• Experience automating manual processes and improving operational efficiency
• Strong collaboration skills to work effectively with cross-functional teams and stakeholders
• Ability to provide technical consultation and training to end users
• Comfort with iterative development approaches and starting simple before building complexity
• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience
• Advanced technical proficiency with the Microsoft 365 suite of tools--specifically Microsoft Teams, SharePoint, OneDrive, To Do, Forms, and Outlook
• Strong expertise with the Microsoft 365 Power Suite (PowerAutomate, PowerBI, PowerApps) with demonstrated ability to build custom solutions
• Experience with PowerShell scripting for automation and administration
• Demonstrated ability to translate business requirements into technical solutions
• Experience building, testing, and implementing digital solutions in a professional environment
• Strong problem-solving skills and analytical thinking abilities
• Excellent attention to detail and quality control mindset
• Ability to document technical solutions clearly for knowledge transfer
• Experience working collaboratively with business analysts or consultants
• Strong understanding of information security best practices
• Ability to manage multiple technical projects simultaneously

Preferred qualifications:

• Experience in higher education or similar complex organizational environment
• Familiarity with audio-visual technologies, particularly Microsoft Teams Room Systems
• Knowledge of API integration techniques
• Experience with ServiceNow platform configuration
• Scrum/Agile project experience
• ITIL v4 or higher certification

Cultural Fit: 

• Looking for someone who values collaboration, continuous learning, and can contribute to our team's "getting better every day" philosophy. They should be excited about reducing manual processes through automation and AI innovation.

Roles and Responsibilities:

Information Technology Services is seeking a technically proficient and solutions-oriented individual to fill the role of Digital Solutions Engineer.
This role serves as the technical implementation specialist within the Digital Solutions and Global Client Experience team, working in close partnership with Digital Solutions Consultants to bring digital transformation initiatives to life.

The Digital Solutions Engineer focuses on designing, building, and implementing technical solutions based on requirements gathered by the Digital Solutions Consultants.
While the Consultant focuses on client relationships and business needs assessment, the Engineer applies technical expertise to transform those requirements into functional solutions using the university's technology stack.

The ideal candidate will have deep technical knowledge of digital productivity tools and platforms, with the ability to configure, integrate, and customize solutions that meet specific business requirements.
They will collaborate with consultants to understand client needs, provide technical guidance on solution feasibility, and implement solutions that enhance productivity, streamline workflows, and improve the overall digital experience.

Areas of technical focus include:

• Process Automation: Building workflows and automated solutions using Microsoft 365 Power Platform, ServiceNow, and other platforms to modernize business processes identified by consultants.
• Collaboration Platform Configuration: Implementing and configuring Microsoft Teams, SharePoint, and other collaboration tools based on client requirements documented by consultants.
• Digital Productivity Solutions: Developing digital productivity solutions using various tools and technologies to address specific client needs.
• Technical Integration: Connecting systems and tools to create seamless workflows across platforms.
• Audio-Visual (AV) Solutions: Designing and implementing technical AV solutions for collaboration spaces based on specifications developed with consultants.

• The Digital Solutions Engineer translates conceptual designs into technical implementation plans, builds solutions according to specifications, tests thoroughly to ensure quality, and provides technical documentation to support knowledge transfer.
• They work collaboratively with other IT teams when more complex development is required, ensuring seamless handoffs and integration.

24/7 business continuity:

• This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise, including, but not limited to, responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements.
• The ideal candidate must be proactive and adaptable, ensuring minimal disruption to business operations by promptly addressing any issues, regardless of time or day.
• Flexibility and a strong sense of urgency are essential for success in this position.

Other duties as required:

• This role requires flexibility in performing duties outside of the primary responsibilities to support evolving business needs.
• The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring smooth operations across the organization.
• This may include stepping in to assist with cross-functional teams, handling unexpected challenges, or contributing to initiatives that support business growth and success.
• A proactive mindset and the ability to pivot quickly are essential for thriving in this dynamic environment.
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