Customer Insights Analyst
Location: Irving, Texas
Country: United States
Category: Business Analyst
Workplace Location: Onsite
Employment Type: Contract
Posted Date: August 21, 2026
Job ID: 651052
Job Description
Specialty: Customer Insights Analyst
Pay Rate: $40-44/hr
Length: 9 months
Hours: 40
Location: On-site 4 days/wk in Irving, TX
- 2-3 years of experience in the retail industry with strong analytical skills.
- Experience with Circana (IRI), Nielsen, or Kantar is a plus.
Analysts receive training, coaching, and support from Customer Insights team members and partner teams to become proficient in the C-Shopper Customer Insights platform and ultimately serve as subject matter experts.
The Analyst will be assigned user groups and ad hoc projects designed to drive platform adoption and usage, improve decision-making, and identify opportunities for customer retention, increased trips, and basket growth.
Key Responsibilities- Provide professional product support and drive adoption best practices for assigned user groups.
- Support users with customer insights reports, assortment analysis, pricing and promotion tools, and other platform modules.
- Provide guidance and case studies that demonstrate high-value insights and support effective decision-making.
- Partner with assigned user groups to understand customer needs and help inform customer-centric sales and marketing strategies.
- Coach assigned user teams on effective use of customer insights and analytics tools.
- Deliver customer success activities, including onboarding, training, and ongoing support.
- Perform ad hoc analytics and develop presentations to support complex business needs and selected supplier projects.
- Help define and track metrics related to program impact, customer satisfaction, product usage, user-group growth, and productivity.
- Conduct user-group evaluations and gather feedback to identify opportunities for improvement.
- Communicate effectively with users and team members to drive platform adoption and overall success.
- Continuously monitor market and customer trends to improve the user experience, drive operational excellence, and encourage innovative approaches among assigned user groups.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
