Administrative Support Specialist
Location: Reston, Virginia
Country: United States
Category: Administrative
Workplace Location: Remote
Employment Type: Contract
Posted Date: August 19, 2026
Job ID: 651026
Job Description
Administrative Support Specialist-
Location: Remote
Contract length:3 months
Pay: $25-30/hr.
We're seeking a temporary Administrative Support Specialist to manage tool support operations for agent teams. This role serves as the operational backbone for agent tool access--ensuring agents have the systems they need to work, resolving basic tool issues, and properly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can effectively manage competing priorities.
- Tool Provisioning: Set up and grant tool access for new agents ahead of training and class start dates, ensuring all required systems are ready on day one.
- Basic Troubleshooting: Field and triage tool-related issues, resolve straightforward problems, and escalate more complex issues to the appropriate team.
- Cross-Functional Liaison: Serve as the primary point of coordination between agents and technical/support teams. Follow up on open tickets and keep stakeholders informed until issues are resolved.
- Deprovisioning: Promptly revoke tool access for agents who leave the team, ensuring compliance and security standards are maintained.
- Tracking & Organization: Maintain accurate, up-to-date records of tool access across multiple concurrent classes and sites.
- Communication: Provide clear and timely updates to trainers, managers, IT/support teams, and agents regarding provisioning status and issue resolution.
- Strong organizational skills with the ability to manage multiple concurrent workstreams across different sites and classes.
- Excellent written and verbal communication skills.
- Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution.
- Basic technical aptitude and the ability to quickly learn new tools and systems.
- Ability to work efficiently and meet deadlines tied to class start and end dates.
- Prior experience in administrative support, IT support, or operations coordination preferred.
- Experience with ticketing systems, spreadsheets, or tracking tools is a plus.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Apply Now
Apply Via
Stay Up To Date With The Latest Jobs.
Similar Jobs
About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
