Quality & Compliance Manager I. SUMMARY

Assumes the overall responsibility for the quality and compliance management of the Siemens Mobility account portfolio.

The Quality & Compliance Manager is responsible for working with the EMCOR departments, account teams and suppliers to ensure work orders are managed within the established KPI's and insuring compliance with Service Provider Social Compliance Standards (SSCS) and local laws.

The Quality and Compliance Manager will ensure any audits conducted by a third party, K-C Customer, or internal K-C auditors meet the requirements of the audit. Audits could include a social compliance audit including but not limited to SMETA 4 pillar or SA8000 (SAI) audit.

The Quality & Compliance Manager is responsible for managing supplier cost and delivery to all sites. Develop strategies to improve overall reliability and safety of facility. Plan and execution of audits, routine maintenance and improvement projects for facility and equipment.

The Quality & Compliance Manager will partner with the Siemens Mobility team to work together to manage the properties, budget, and Customer experience.

Additionally, their responsibilities include: ensuring consistency and high performance of services; developing and implementing quality control processes and standards to meet all SMO audits to include regularly auditing site performance and working to address issues.

Occasional Air Travel is required to perform these duties. Unwillingness to travel via Air will disqualify candidate.

• Work with sub-contracted vendors to ensure we are providing Siemens Mobility with the best service and cost. Develop an auditing process and establish QBR schedule with account Procurement Specialist for our key vendors to hold them accountable to meeting our customer's expectations. Establish quarterly business reviews with our key vendors (top 5-10 vendors) to develop a strong relationship and partnership. Build and develop the EMCOR culture. 35%
• Assist Finance Manager and Regional Managers on all financials; including, but not limited to, monthly billing statements, expense forms, purchase orders, capital forecasting and budget. Work with AP on process improvements with vendors. 10%
• Work with Continuous Improvement & Reliability team to develop more efficient processes and procedures for site personnel. Key contributor in training on CMMS system and CMMS system development. Utilize six sigma training as a tool to improve processes and procedures. Own the centralized Fire Extinguisher/system software and ensure proper utilization and training across all sites. 25%
• Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards. Utilize technical competency, relevant work experience and comprehensive / diverse facilities knowledge to generate creative solutions. 15%
• Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue. 10%
• Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations. 5%

Education:
Bachelors' Degree or equivalent combination of education and experience. Must be 21 years old or older.

Business Experience:
Minimum of 7-10 years of experience in facilities management.

Licenses/Certifications:
OSHA 10 hour and/or 30 Hour card. BOMA, IFMA, LEED Certifications a plus.

Language Skills:
Ability to read and comprehend and develop/document instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations.

Technical Qualifications & Skills:
Requires use of MS Project, Word and Excel. Experience with Enterprise Software and CMMS required.

• Engage associates to complete tasks efficiently and with a positive attitude.
• Ability to coach associates in a constructive manner.
• Complete annual performance reviews by the deadlines provided.

• Exhibit business acumen and the ability to analyze business issues.
• Provide solutions that address and align to broader business requirements and strategic initiatives.
• Collaborate across business functions within Viox and with the customer to leverage expertise.
• Define priorities that result in greatest organizational impact and complete successful execution.

• Model safe work habits to your work team.
• Conduct safety training meetings with your work teams and share Good Work Practices (GWPs) and other safety tools.
• Attend safety training and ensure your team has completed all safety training.
• Embrace a culture focused on creating and operating in a safe work environment.
• Follow all workplace and trade safety laws, regulations, standards, practices and policies at all times.
• Wear personal protective equipment when applicable.
• Evaluate the personal protective equipment and tools/equipment used by your team and ensure they meet standards; replace as needed.
• Report all safety issues, concerns and violations; discipline associates who violate safety guidelines.

• Complete work in a safe manner.
• Follow policies and procedures as outlined by law, company and customer.
• Treat co-workers, supervisor and customer with mutual trust and respect.
• Always follow the anti-harassment policy.

• Give and receive instructions in a clear and professional manner.
• Communicate effectively with supervisor.

• Accurately complete tasks in timely and consistent manner.
• Ability to understand and carry out instructions.
• Follow a disciplined approach to complete daily activities.

• Strong organizational and analytical skills.
• Willing to go "above and beyond" to satisfy the customer.
• Work with minimal supervision.

• Work cooperatively within a team.
• Display strong customer service orientation.
• Build positive relationships with co-workers, supervisor and customer.

• Arrive on time and prepared for work.
• Flexible and able to adapt to changing business needs.