Pay Range: $28-34/hour

  Dock Technician Job Summary

In a safe, efficient, and professional manner, the Dock Technician performs preventive maintenance (PMs), troubleshooting, and repairs on commercial and industrial facility equipment, with a primary focus on loading docks, dock equipment, commercial doors, and related building systems. The technician demonstrates excellent communication skills, exceptional follow-through, and a commitment to safety, quality, and customer service.

• Follow all company safety policies and OSHA regulations, including lockout/tagout (LOTO) procedures and life-critical safety practices.
• Conduct routine "shift rounds" to inspect facility systems and equipment, identify deficiencies, and document equipment performance.
• Perform preventive maintenance, troubleshooting, and minor repairs on commercial and industrial facility equipment.
• Inspect and evaluate equipment by measuring operating characteristics such as:
  • Speed
  • Pressure
  • Vacuum
  • Vibration
  • Equipment wear
• Replace expendable components including:
  • Belts
  • Hoses
  • Filters
  • Fluids
  • Lubricants
• Service and maintain:
  • Dock levelers
  • Dock seals
  • Dock bumpers
  • Dock locks
  • Automatic doors
  • Hollow metal doors
  • Overhead doors
  • Commercial locks and door hardware
• Perform routine preventive maintenance including:
  • Filter changes
  • Condenser cleaning
  • Oil changes
  • Equipment lubrication and greasing
• Complete basic facility repairs including:
  • Painting
  • Patching
  • Minor plumbing repairs
  • Basic electrical repairs
  • Lighting repairs
• Complete required training related to:
  • Confined space procedures
  • Hazardous energy control (LOTO)
  • Required safety documentation
• Document completed work, inspections, and findings within the Computerized Maintenance Management System (CMMS).
• Analyze maintenance findings and recommend updates to preventive maintenance schedules.
• Communicate effectively with coworkers and customer personnel regarding work requests, project status, and estimated completion times.
• Coordinate with and provide guidance to subcontractors performing facility services when required.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned by the Site Manager.

• High School Diploma or equivalent required.
• Trade school education or related technical training preferred.

• Minimum three (3) years of experience servicing and maintaining:
  • Commercial dock levelers
  • Dock locks
  • Dock equipment
  • Automatic doors
  • Commercial overhead doors
  • Commercial door hardware
• Experience maintaining dock maintenance programs and maintenance records.
• Experience troubleshooting:
  • Electronic controls
  • Power supplies
  • Pneumatic systems
  • Hydraulic systems
• Basic rigging experience required.
• Previous experience with the following manufacturers is preferred:
  • Rite-Hite
  • Poweramp
  • Nabco
  • Stanley Access Technologies
  • Record USA
  • Tormax
  • Besam
  • Allegion
  • ASSA ABLOY
• Experience performing physically demanding maintenance work in commercial or industrial environments.

• Valid driver's license required.
• AAADM (American Association of Automatic Door Manufacturers) certification preferred.

• Ability to read, understand, and interpret:
  • Safety rules
  • Operating instructions
  • Maintenance manuals
  • Procedures
  • Technical drawings
• Ability to accurately complete maintenance reports and correspondence.
• Ability to effectively use email and computerized work order systems.
• Ability to communicate professionally with customers, coworkers, supervisors, and contractors.
• Ability to present information clearly to employees and customer groups.

• Proficient with hand tools and power tools.
• Ability to disassemble and reassemble:
  • Mechanical fixtures
  • Pumps
  • Fans
  • HVAC equipment
  • Building-related mechanical systems
• Working knowledge of:
  • Mechanical systems
  • Plumbing
  • Electrical systems
  • Carpentry
• Ability to perform basic building maintenance and equipment repairs.
• Ability to safely operate:
  • Forklifts
  • Scissor lifts
  • Aerial lifts
• Proficient using:
  • Personal computers
  • Mobile phones
  • Electronic tablets
  • CMMS software
• Ability to adapt to changing priorities while maintaining productivity and quality workmanship.
• Willingness to support non-standard work schedules, including weekends and after-hours work when necessary.

• Strong mechanical aptitude with experience maintaining commercial dock and door systems.
• Knowledge of hydraulic, pneumatic, electrical, and mechanical equipment.
• Ability to troubleshoot equipment failures and perform repairs efficiently.

• Ability to diagnose equipment issues and develop effective repair solutions.
• Ability to solve practical problems involving multiple variables with limited standardization.

• Ability to calculate figures and measurements including:
  • Percentages
  • Proportions
  • Area
  • Circumference
  • Volume
• Ability to apply basic algebra and geometry to maintenance tasks.

• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple work requests while maintaining high-quality standards.
• Commitment to providing exceptional customer service through effective communication, responsiveness, and follow-through.