Job Title: Team Lead, IT Operations

Location: Irvine, CA

Pay Range: $40-$48/hour

Work Hours: Monday-Friday, Onsite

Type of Employment (Contract, Contract to Hire, Permanent Hire): Contract-to-Hire

Benefits: Competitive Benefits Package

The Planet Group is currently seeking an IT Team Lead for a growing company in the manufacturing and consumer products industry. Qualified candidates must have experience leading IT support teams, administering enterprise technology environments, and providing hands-on technical support. Apply now for immediate consideration.

We are seeking a hands-on IT Team Lead to oversee daily technology operations and support a dynamic, fast-paced business environment. This role combines technical expertise with team leadership, ensuring reliable system performance, exceptional end-user support, and continuous improvement of IT services.

The ideal candidate will lead frontline IT support efforts, mentor technical staff, coordinate infrastructure projects, and partner with leadership to maintain a secure and efficient technology environment. This is an excellent opportunity for an IT professional looking to expand leadership responsibilities while remaining actively involved in technical operations.

Key Responsibilities:

• Lead day-to-day IT operations, ensuring timely resolution of incidents and service requests.
• Supervise and support IT technicians, including scheduling, coaching, and performance management.
• Provide escalation support for complex hardware, software, network, and systems issues.
• Monitor system performance and coordinate maintenance, upgrades, backups, and deployments.
• Manage hardware, software, and IT asset inventories.
• Support desktop, mobile device, and enterprise application environments.
• Assist with IT infrastructure projects, including upgrades, migrations, and technology rollouts.
• Help maintain IT security standards, policies, and best practices.
• Support audits, risk assessments, and security initiatives.
• Create and maintain technical documentation, procedures, and system records.
• Promote a collaborative, service-oriented culture focused on delivering outstanding user support.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1+ year of leadership, supervisory, or team lead experience.
• 3+ years of progressive experience in IT support, systems administration, or related roles.
• Strong knowledge of Microsoft Windows, macOS, networking, and enterprise IT environments.
• Experience supporting Active Directory, Microsoft 365, and related technologies.
• Proven troubleshooting skills across hardware, software, and network issues.
• Understanding of IT security practices and technology governance.
• Strong organizational, communication, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality support.

The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation - connecting the right people with the right opportunities. Named one of the fastest-growing private companies in the US, The Planet Group operates with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results - building high-impact teams that fuel transformation and growth.

The Planet Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

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