Help Desk
Location: Edina, Minnesota
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Remote
Employment Type: Contract To Hire
Posted Date: July 22, 2026
Job ID: 650038
Job Description
Position Type: Contract-to-Hire
Location: Remote
Pay Rate: $25-$27/hour ($50K-$55K upon conversion)
Background Check: Standard
Team: Helpdesk Support
Schedule Requirements
Current schedule needs include:
- Saturday: 7:00 AM - 3:30 PM
- Sunday: 7:00 AM - 3:30 PM
- Monday-Wednesday: 10:00 AM - 6:30 PM (some flexibility available)
Position Overview
We are seeking a Helpdesk Technician with strong customer service skills and hands-on technical support experience to join a remote support team. This role provides technical assistance to internal employees as well as users across healthcare facilities and home environments.
The ideal candidate is someone who is patient, professional, and comfortable supporting non-technical users. While technical skills are important, excellent communication and customer service are the top priorities for this role.
The Helpdesk team consists of 16 technicians and supports a wide range of users with varying levels of technical knowledge. Many requests involve guiding users through basic troubleshooting and providing clear, step-by-step instructions.
Key Responsibilities- Provide remote technical support for internal employees and healthcare facility users
- Handle incoming helpdesk calls and troubleshoot issues efficiently
- Assist users with:
- Password resets
- Account access and controls
- VPN connectivity
- Multi-factor authentication (MFA/2FA)
- Printer troubleshooting
- Website and URL access
- Outlook and Windows-related issues
- Follow established processes and documentation while escalating issues when needed
- Provide excellent customer service while supporting users with limited technical experience
- Work independently during shifts when required
- Previous Helpdesk or Desktop Support experience required
- Strong customer service and communication skills
- Experience supporting users by phone and remotely
- Basic IT troubleshooting knowledge
- Strong provisioning experience
- Ability to work independently and stay productive with limited supervision
- Patient and professional approach when assisting end users
- CompTIA A+ certification
- Experience with:
- Microsoft Windows environments
- Outlook/Microsoft Office
- Active Directory (AD)
- Basic networking concepts
- Experience in a customer support environment with a desire to transition into IT
- Career changers with strong customer service skills and the right attitude are encouraged to apply
The successful candidate will be a customer-focused problem solver who can balance technical troubleshooting with excellent user support. This team values individuals who can follow established procedures, communicate clearly, and know when to think outside the box when needed.
This is a stable team with low turnover, and several team members have been in the role for 5-7 years. The environment is supportive and process-driven, making it a great opportunity for someone looking to grow their IT career.
#LI-KH1
#MINNESOTA
#TECH
#LI-REMOTE
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
