Help Desk II (Inventory/Asset Management)
Location: Madison, Wisconsin
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Onsite
Employment Type: Contract
Posted Date: July 14, 2026
Job ID: 649732
Job Description
Job Title: Help Desk II
Location: Madison, WI
Hybrid/Remote: Hybrid, onsite 3 days/week
Contract length: 10 months
Schedule: 40 hrs; Mon-Fri
Pay: $19/hr to $24/hr, DOE
Job Overview:
Working under the supervision of the Business Office Manager, this position is primarily responsible for full lifecycle management of all IT hardware assets. This position is responsible for ensuring the recovery of all assets identified as IT hardware assets. Using the data from the annual IT hardware inventory, this position will assist with the development, implementation, and completion of the annual PC replacement plan.
Job Responsibilities:
- Maintain IT hardware asset data in multiple systems, including the IT Service Management System (Cherwell) and desktop management system (Ivanti)
- Utilize desktop management systems (e.g., Ivanti or Cherwell) for troubleshooting and to gather reports/metrics
- Provide first-level support for all offboarding service requests assigned to hardware asset management
- Coordinate with managers the return of hardware assets that are assigned to offboarded employees
- Assist in the preparation and review of hardware asset disposition reports that are used to identify missing assets
- Monitor missing asset SLA's and escalate missing assets to Computer Security Incident Response Team (CSIRT)
- Prepare and distribute reports and other materials for the BITS Director's office, PMO Director, and the IT Business Manager
- Coordinate and perform onsite physical IT inventory audits at all locations
- Provide onsite operations support of the warehouse
- Other duties as assigned
Job Qualifications:
- Working knowledge of IT services and environment in an enterprise setting
- Ability to lift 20 lbs. periodically throughout the day
- Ability to communicate in a clear, concise manner with customers/end-users of varying technical levels, both verbally and in writing
- Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders
- Highly proficient with IT Asset Management Systems (e.g., Cherwell)
- Excellent verbal and interpersonal communications skills; ability to establish trust and mutual respect with others; ability to build and maintain good working relationships with staff, managers, administration, counties, vendors and the public
- Ability to work independently
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Apply Now
Apply Via
Stay Up To Date With The Latest Jobs.
Similar Jobs
About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
