Customer Insights Analyst
Location: Irving, Texas
Country: United States
Category: Data & Analytics
Workplace Location: Onsite
Employment Type: Contract
Posted Date: June 18, 2026
Job ID: 648708
Job Description
Customer Insights Analyst
Location: Irving Texas
Length: 9-month contract
Pay: $40/hr - $45/hr (DOE)
The Planet Group is seeking a Customer Insights Analyst to support the adoption and success of our customer insights platform across assigned business teams. This role focuses on driving data-driven decision-making by enabling users with actionable insights, training, and analytics support.
The analyst will work closely with internal stakeholders and partners to increase platform usage, improve customer engagement, and unlock opportunities for customer retention, trips growth, and basket upsell.
Key Responsibilities:
- Deliver Shopper platform support and ensure adoption across assigned user groups
- Provide training, coaching, and onboarding to enable effective use of the platform
- Drive utilization of tools including:
- Customer Insight Reports
- Assortment optimization tools
- Pricing and promotions modules
- Partner with user teams to:
- Identify actionable insights
- Support customer-centric sales and marketing strategies
- Act as the voice of the customer
- Develop and present case studies and insights that demonstrate business value
- Support ad hoc analytics projects and create presentations for internal and external stakeholders
- Define and track program success metrics such as:
- Platform usage
- Customer satisfaction
- Business impact
- Lead customer success initiatives, including onboarding and ongoing engagement strategies
- Identify and remove barriers impacting project delivery and adoption
- Gather and analyze user feedback to improve platform experience
- Monitor market and customer trends to drive innovation and continuous improvement
Required Skills & Qualifications:
- Experience in data analytics, customer insights, or business intelligence
- Strong analytical and problem-solving skills with ability to translate data into actionable recommendations
- Excellent communication and presentation skills, with experience engaging stakeholders
- Ability to manage multiple projects and stakeholder groups simultaneously
- Experience with customer analytics platforms, reporting tools, or dashboards
- Strong understanding of sales, marketing, or retail analytics (preferred)
- Proven ability to drive adoption and influence business decisions
- Collaborative mindset with strong stakeholder management skills
- Proactive, self-driven, and comfortable working in a fast-paced environment
- Experience working with CPG, retail, or convenience store analytics
- Exposure to customer segmentation, pricing, or promotion analytics
- Familiarity with customer success or enablement roles
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
