Customer Service Rep

Location: Burlington, Massachusetts

Country: United States

Category: Customer Service

Workplace Location: Onsite

Employment Type: Contract

Posted Date: June 12, 2026

Job ID: 648485

Job Description

The Customer Service Rep will assist customers by resolving inquiries via phone/email, troubleshooting digital access issues, and providing specialized support for law school materials like study aids and casebooks. 

Responsibilities

  • Customer Support: Responding promptly to inquiries from students, professors, and librarians via email, phone, or chat.
  • Technical Support: Assisting with access to digital platforms and navigating e-books.
  • Order Fulfillment: Assisting with orders, returns, and access code issues for legal textbooks, and study aids.
  • Relationship Management: Building relationships with faculty to support classroom needs and adoption of materials.
  • Issue Resolution: Identifying and solving issues related to digital access, shipment, or product content. 
Qualifications
  • Communication Skills: Strong written and verbal communication skills.
  • Technical Proficiency: Proficiency with Microsoft Office (Word, Excel) and NetSuite or similar ERP systems.
  • Attention to Detail: High attention to detail for managing orders and customer inquiries.
  • Knowledge: Background in, or familiarity with, the legal academic market (law school, legal education) is preferred
  • Pay range is $25-32/hr.
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EEO Statement

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About The Planet Group

The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.

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