Virtual Visual Interpreter
Location: Hybrid onsite schedule in Austin, TX
Schedule: 40 hours
Duration: 3 months
Pay: $37-$39.01 DOE

The Planet Group is looking for a Virtual Visual Interpreter to join our well-known Fortune 500 client on a 3-months contract, working a hybrid onsite schedule in Austin, TX.

Virtual Visual Interpreter | Qualifications:

• Highly Articulate Communication: Exceptional verbal and written expression. Ability to speak at a steady, calm pace with a rich vocabulary to accurately describe complex visual information.
• Effective Audio Description: Proven ability to describe visual information quickly, concisely, and accurately without subjective bias.
• Active Listening: Excellent listening skills to understand, anticipate user needs, and ensure client comprehension.

• Empathy & Composure: Warm, patient, and friendly demeanor. Ability to remain composed, professional, and empathetic in fast-paced or unpredictable situations.
• Relationship Building: Strong cultural sensitivity and the ability to build trust and rapport with employees.

• Visual Analysis & Attention to Detail: High attention to detail with the ability to notice and describe subtle visual cues.
• Spatial Awareness: Strong grasp of spatial orientation and directional terminology to guide users safely.
• Problem Solving: Comfortable with ambiguity, strong problem-solving skills, and the ability to think on your feet.
• Multitasking: Able to maintain a conversation while processing and relaying visual information simultaneously.

• Platform Proficiency: Comfortable using technology including video platforms, screen-sharing tools, mobile apps, and remote access tools.
• Troubleshooting: Ability to guide users through basic technical troubleshooting of their hardware and software.
• Adaptability: Ability to quickly learn new software and assistive technology platforms.
•  Work Environment: Reliable internet connection and a quiet, private, professional work environment to ensure strict confidentiality.

• Accessibility Knowledge: Background or interest in accessibility, disability services, social work, or education.
• Assistive Tech Experience: Experience with assistive technologies such as screen readers (VoiceOver, JAWS, NVDA) or other low vision tools.
• Community Familiarity: Familiarity with the blind and low vision community and associated etiquette.
• Prior Experience: Prior experience in customer service, Retail, caregiving, coaching roles, or virtual communication environments.
• Specialized Knowledge: Knowledge of visual arts, geography, or design--useful when describing complex imagery or environments.

Virtual Visual Interpreter | Description:

• Real-Time Audio Description: Provide accurate verbal descriptions of visual environments, documents, screens, printed materials, machinery, room layouts, and more. Convert complex, 3D visual information into clear, concise, and objective "word pictures," noting specific landmarks, colors, textures, and potential safety hazards.
• Navigation & Spatial Guidance: Assist employees in safely navigating physical or digital spaces (including unfamiliar environments or crowded workplaces) by describing what is seen through a live camera feed using strong directional terminology (e.g., clock-face directions).
• Workplace Assistance: Read and interpret text from signage, forms, labels, and other written materials. Help employees identify objects, people, and spatial layouts.
• Technical Troubleshooting & Support: Guide users through navigating software, using office equipment (like printers or scanners), or adjusting their camera angles effectively.
• Communication & Adaptation: Maintain a calm, clear, steady, and professional communication style. Adapt descriptions to the individual needs, goals, and preferences of each employee.
• Platform Utilization: Use video conferencing, video relay services, screen-sharing tools, specialized remote interpreting software, and assistive technology platforms to connect with employees.
• Strict Confidentiality: Uphold strict data privacy and confidentiality, as interpreters often view sensitive personal or corporate information while on calls.
• Documentation & Improvement: Document session notes, flag any accessibility or technical issues, participate in ongoing training, and collaborate with team members to continuously improve the employee experience.