Head of Digital Business Platforms
Location: na, Georgia
Country: United States
Category: Technology
Workplace Location: Remote
Employment Type: Direct Hire/Perm
Posted Date: June 2, 2026
Job ID: 648038
Job Description
Our client is seeking a strategic and hands-on digital technology leader to own the vision, strategy, and execution of enterprise digital business platforms that support Sales, Marketing, eCommerce, and Customer Experience functions.
This role will be responsible for defining and driving the roadmap, governance, and operational excellence of a modern digital ecosystem while leading a small team of business analysts and technical resources focused on platform optimization, integration, and user experience enhancement.
The ideal candidate is a strong hybrid leader--comfortable operating at the executive level on strategy while also guiding delivery teams through execution. This individual brings deep experience in digital platforms, cross-functional leadership, vendor management, and emerging technologies such as AI-enabled capabilities and automation.
This position reports directly to the CIO and partners closely with leaders across Sales, Marketing, Customer Experience, and Operations.
Key Responsibilities Digital Platform Strategy & Roadmap
- Define and maintain a multi-year roadmap for digital business platforms aligned with enterprise growth and customer experience objectives
- Translate business priorities into scalable, well-governed technology initiatives with clear ownership and execution plans
- Partner with Sales and Marketing leadership to identify opportunities to improve acquisition, engagement, conversion, and operational efficiency
- Lead platform modernization efforts, including evaluation and adoption of emerging technologies such as AI, automation, and digital experience tools
- Establish governance and intake processes for prioritizing digital initiatives
- Provide strategic oversight of enterprise digital platforms supporting eCommerce, CRM, content management, product information, digital assets, and related integrations
- Ensure platforms are scalable, secure, maintainable, and aligned with business objectives
- Drive continuous improvement of customer journeys and internal digital workflows
- Improve process maturity, data quality, and user adoption across platforms through collaboration with business stakeholders
- Identify and implement practical AI use cases that enhance productivity, customer experience, analytics, and automation
- Partner with business leaders to evaluate and prioritize AI-enabled opportunities across marketing, sales, and customer engagement
- Promote responsible adoption of AI through governance and change management practices
- Stay current with evolving digital commerce, AI, and customer experience technologies
- Lead and mentor a small team of business analysts and technical resources supporting digital platforms
- Establish clear priorities, accountability, and execution discipline within the team
- Build a high-performing, customer-focused, and collaborative team culture
- Develop standardized processes, documentation practices, and delivery methodologies
- Balance strategic initiatives with ongoing operational support needs
- Manage relationships with external vendors, implementation partners, and digital service providers
- Define performance expectations and ensure accountability for delivery quality and alignment
- Oversee vendor-led initiatives including upgrades, integrations, and roadmap execution
- Support vendor selection and evaluation in partnership with IT leadership and procurement
- Ensure external partners adhere to security, integration, and governance standards
- Serve as the primary technology partner to Sales and Marketing leadership for digital initiatives
- Align business goals, user experience, and technical execution across teams
- Communicate effectively with executive stakeholders, technical teams, and external partners
- Drive collaboration across IT and business functions to ensure successful delivery of initiatives
- Ensure platform reliability, performance, and lifecycle management
- Oversee enhancement prioritization, release planning, and change management processes
- Define and track KPIs to measure platform effectiveness, adoption, and business value
- Support data governance, integration standards, and security best practices across platforms
Ideal Candidate Profile
- Extensive experience leading digital business platforms, enterprise systems, or digital transformation initiatives
- Proven leadership experience managing and developing teams
- Strong background working across Sales, Marketing, Customer Experience, and IT organizations
- Deep understanding of digital commerce ecosystems, CRM platforms, and customer engagement processes
- Experience owning technology roadmaps and leading enterprise application initiatives end-to-end
- Strong vendor and partner management experience in a SaaS and digital ecosystem environment
Preferred Experience (Nice to Have)
Familiarity with or exposure to enterprise platforms and capabilities such as:
- Digital commerce platforms
- CRM ecosystems
- Content management systems
- Product information management (PIM) solutions
- Digital asset management (DAM) platforms
- Retail or point-of-sale systems
- API integrations and middleware concepts
- Analytics and reporting tools
- AI-enabled business applications and workflow automation tools
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Apply Now
Apply Via
Stay Up To Date With The Latest Jobs.
Similar Jobs
About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
