Desktop Support Specialist 5
Location: San Diego, California
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Onsite
Employment Type: Contract
Posted Date: May 29, 2026
Job ID: 647946
Job Description
Job Title: Desktop Support Specialist 5
Location: Onsite; San Diego, CA
Contract length: 12 months
Schedule: Fulltime, M-F
Pay: $33 to $41.25/hr, DOE
Role Overview:
The Desktop Support Specialist 5 plays a critical role in delivering advanced IT support within Global Lab and Manufacturing environments. This position provides tier 2/3 technical support, ensuring system reliability, security, and compliance across specialized environments. The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross-functional teams. A background in biotechnology or regulated environments is highly preferred.
Key Responsibilities:
- Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs
- Manage and resolve ServiceNow tickets related to lab and manufacturing environments
- Deploy and maintain software, patches, and security tools using SCCM
- Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root-cause analysis
- Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management
- Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles
- Support global and regional IT projects, ensuring alignment with compliance and security standards
- Maintain accurate system configurations and documentation for audits and operational readiness
Job Qualifications:
- 5+ years of experience in desktop or end-user support, with exposure to lab and/or manufacturing environments
- Demonstrated ability to effectively manage ambiguity and make decisions with minimal supervision
- Shows initiative and adjusts effectively to new tasks or responsibilities
- Strong knowledge of Windows and Server operating systems
- Experience with Linux & Cloud Services
- Working knowledge in SCCM or similar endpoint management platform
- Experience with system patching, software deployment, and incident management
- Familiar with PowerShell, SQL query, or similar scripting languages for automating routine tasks
- Knowledge of Active Directory, DHCP, DNS, File Sharing, GPO, Database, Network & Firewall Administration
- Understanding of regulated environments and biotech industry practices is a plus
- Has a strong track record of solving complex problems and achieving results
- Skilled in collaborating with global teams and engaging diverse stakeholders
- All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
