Customer Success Support
Location: Buffalo, New York
Country: United States
Category: Administrative
Workplace Location: Onsite
Employment Type: Contract
Posted Date: July 7, 2026
Job ID: 647627
Job Description
Job Title: Customer Success Support
Location: Buffalo, NY.
Contract length: 12 months
Schedule: 40 hrs/week
Schedule: Hybrid - M & F WFH.
Pay: $22/hr - $24/hr, (DOE)
The Planet Group is seeking a Customer Success Support professional to support ongoing projects, process improvements, and operational priorities within a dynamic business environment.
This role is ideal for candidates who can quickly ramp up, adapt to change, and contribute immediately in a fast-paced, cross-functional setting.
Job Qualifications:
- Minimum 2+ years of experience in:
- Project coordination
- Operations support
- Process improvement
- Customer service or related business support roles
- Ability to quickly learn and adapt in a temporary/contract role
- Excellent communication skills (verbal and written)
- Strong problem-solving and critical-thinking abilities
- Experience analyzing performance metrics and generating reports
- Ability to work collaboratively across multiple teams and stakeholders
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
- Self-motivated, dependable, and able to work with minimal supervision
- Preferred Qualifications
- Experience with CRM systems and SAP or similar ERP platforms
- Background in customer success, operations, or business process optimization
Job Responsibilities:
- Support project execution and process improvement initiatives impacting multiple customers and business functions
- Monitor operational performance metrics, identifying trends, risks, and improvement opportunities
- Prepare and distribute reports, status updates, and business summaries
- Quickly learn internal systems, processes, and workflows to support ongoing business needs
- Identify process gaps and operational challenges; escalate issues and contribute to solutions
- Maintain accurate documentation, records, and project tracking using Microsoft Office and internal systems (including SAP where applicable)
- Provide structured and responsive support to ensure continuity of operations during the assignment
- Collaborate cross-functionally with Sales, Operations, and other internal teams
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
