ITSM System Administrator
Location: San Diego, California
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Remote
Employment Type: Contract
Posted Date: May 8, 2026
Job ID: 647241
Job Description
Job Title: ITSM System Administrator
Location: Remote
Contract length: 6 months
Schedule: Fulltime, 9a to 5p M-F
Pay: $85/hr to $90/hr, DOE
Role Overview:
The System Administrator, Service Management plays an important role in the organization by performing several tasks related to the company's service management function, supporting IT and business support teams. The role is primarily responsible for administering the Service Management platform and providing consultation and subject matter expertise for team efficiency improvements, further integration with other systems, and maintaining security of the core data and availability of the tool.
Job Responsibilities:
- Become the resident expert on advanced team features for the company's current service desk, asset management, and change control platform
- Manage and administer the daily operations of cloud-based internal infrastructure on the service management platform and connected systems
- Maintain and the service management platform's enhancements and releases
- Schedules, installs, and tests system software upgrades; changes and maintains a relevant changelog
- Troubleshoot and resolve any software performance issues
- Work collaboratively with Governance, EPMO, Sales, Ops, and Technology teams to understand, triage, and support the needs of the organization
- Develop reporting capabilities and metrics for senior management
- Implement and automate workflows within and across systems, such as bulk ticket creation, reporting, and user attribute maintenance; leverage technologies such as Python, Azure, and Microsoft Power Platform
- Leverage a repository such as Gitlab for CI/CD pipeline for automation code leveraged by the platform
- Be the primary technical point of contact with third-party system providers and consultants connected to the platform
- Identify operational weaknesses and help improve or innovate new processes
Job Qualifications:
- Bachelors Degree directly related to the position or equivalent, required
- Minimum three years experience in cloud-based IT or other relevant IT support role
- Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar
- Integrations using systems such as Azure and Okta, HTTP requests
- Knowledge of Asana, Trello, Jira, or other similar project management software for tracking development
- Exercise independent judgment and professionally executes projects with little direction
- Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures
- Passionate about delivering excellence in customer service within a team environment
- Strong problem-solving skills
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
