Customer Experience Specialist
Contract: 6+ Months 
Pay rate: $20-27/hr
Hybrid- Pawtucket, RI

Must Haves:

• MIN of 2+ years of account management, order administration, customer service, etc
• Hands on order entry experience....handle the process themselves
• Basic excel skills( filter, run reports)
• High attention to detail

• Manufacturing industry
• Some ERP experience( They use M3 so that would be a huge plus)
• Any sort of freight knowledge would be helpful

• Ensures daily processing of all orders, reviews product availability, collaborates with manufacturing and/or shipping locations and confirms delivery dates.  Right first time order entry.  Recommends solutions for problems encountered and makes suggestions for process improvements.
• Maintains relationship with customers by developing understanding and managing assigned accounts. 
• Collaborates with Sales Administrators for the setup of new accounts and maintaining customer requirements
• Manages challenging customer requests while still meeting company goals.  Escalate issues as needed.
• Helps customers resolve issues or disputes by investigating and interacting with Credit, Technical Services, Manufacturing, Traffic, Sales, to determine root cause and solution
• Monitors inventory management programs as required and take action as needed to ensure customer satisfaction
• Initiates collaboration with others (including customers, Sales Representatives, Sales Managers and Industry Managers, team members and all of supply chain)
• Responsible for customer reporting, on-time metrics and other analytics
• Performs any other similar or related duties as required or directed.  Comply with company rules and regulations

• High school or G.E.D.  Some college course work preferred.
• Position requires 3-5 years customer service experience.
• Excellent listening skills
• Excellent communication skills
• Excellent organizational skills
• Ability to multi-task
• Strong PC skills, including exposure to ERP systems
• Ability to maintain composure under pressure
• Originality and creative thinking is necessary
• Team Player
• Results oriented
• Customer/Relationship-oriented
• Problem Solving Skills
• Self-motivated
• Position has no budget or revenue responsibilities.
• No Supervisory Functions (behavior, attendance, salary)

Summary: Great opportunity to join a well-running team. This position will be handling accounts, order entry, resolving issues and talking to customers, shipping, logistics, and sales.