HVAC Facilities Coordinator (Chesapeake, VA)
Location: Chesapeake, Virginia
Country: United States
Category: Other
Workplace Location: Onsite
Employment Type: Contract To Hire
Posted Date: April 23, 2026
Job ID: 646835
Job Description
Job Title: HVAC Facilities Coordinator
Location: Chesapeake, VA 23320
Pay: $30-32/hour
Work Schedule: Onsite (M-F, 1st Shift)
Duration: Indefinite (CTH after 5 month likely)
Start: ASAP
We are partnering with our client to find an HVAC Facilities Coordinator to work out of their Chesapeake, VA office. Under general supervision, this role is fully responsible for all aspects related to designated customer account(s). The position manages telephonic and electronic follow-up, as well as closing functions for open HVAC work orders to ensure contractual obligations are met. The primary goal is to ensure all HVAC work orders are completed on time.
This role involves daily communication with HVAC service providers, including following up via phone and email for status updates, updating work orders in the EMCOR system, and coordinating with the account team on reassignments. As the main point of contact for HVAC service providers, the ideal candidate will possess a strong commercial HVAC background.
Essential Duties and Responsibilities
- Analyze and manipulate Excel work order data to prioritize service provider communication
- Communicate regularly with service providers and customers via phone and email regarding work order status updates
- Update and upload work order information in the system to reflect current status
- Coordinate with account teams on work order escalations and service provider invoicing issues
- Ensure work order reassignments are communicated to the appropriate account team representative
- Assist with dispatching work orders when the customer service representative/dispatcher is unavailable
Qualifications
Education
- Associate degree or equivalent experience
Experience
- Minimum of two (2) years of experience in facilities maintenance, property management, or a customer service role required
- Experience managing commercial HVAC service delivery required
Language Skills
- Bilingual (English/Spanish) preferred
Technical Skills
- Advanced proficiency in Microsoft Office applications, including Excel and Word
- Typing speed of at least 50 WPM with strong written communication skills
Core Competencies
- Professional and friendly demeanor with a willingness to go above and beyond
- Ability to work under pressure and make sound decisions with limited input
- Strong judgment on when to escalate issues to Facilities Manager/Supervisor or Account Manager
- Effective communication skills across Operations Staff and Call Center teams
- Strong critical thinking and problem-solving abilities
- Consistently maintains a courteous and professional demeanor
- Confident in providing and receiving important information
- Reliable, punctual, and demonstrates a strong work ethic
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The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
