Customer Solutions Analyst
Location: Sturtevant, Wisconsin
Country: United States
Category: Engineering
Workplace Location: Remote
Employment Type: Contract
Posted Date: March 31, 2026
Job ID: 645949
Job Description
Title: Customer Solutions Analyst
Part Time - 20-30 hours a week
Location: Open to remote
Pay: 30-35
The Customer Solutions Analyst delivers professional, high-quality support to clients customers in the U.S. and Canada, working in a dynamic, customer-focused environment. This role is responsible for responding to inbound calls and order requests, ensuring customer inquiries are resolved promptly and accurately while maintaining a positive customer experience.
Key Responsibilities:
• Customer Support: Provide timely and consistent assistance for all customer orders and inquiries, exercising problem-solving and front-line decision-making skills.
• Order Fulfillment: Process orders through multiple channels (EDI, fax, email, phone, Veeva), monitor daily order activity, and coordinate with internal teams to ensure accurate and timely delivery.
• Product Knowledge: Maintain thorough understanding of company products and services to effectively support both new and existing customers.
• Process Compliance: Follow established SOPs and stay updated on regulatory requirements, including FDA mandates.
• Interaction Standards: Document all customer interactions and uphold standards for efficiency, effectiveness, and quality.
• Continuous Improvement: Identify opportunities to enhance service delivery, reduce errors, and improve the overall customer experience.
Must:
- Customer support or call center experience
- Order processing experience
- Strong communication skills
- Problem solving ability
- Multi-channel order entry (phone, email, EDI)
- CRM or ticketing systems experience
- High attention to detail
- Experience following SOPs or regulated environment
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
