Client Support Representative supports customers through the certification process.

1. Proactive Client contact
2. Aid in maintenance of various reports of status
3. Create and maintain client information in our database
4. Responsible for complex clerical assignments following established procedures
5. Secures information from various sources in production of reports and listings
6. Interacts with clients in a professional manner to provide assistance when needed
7. Process customers through the certification process
8.  
9. Principal Tasks:

• Day to day maintenance and security of assigned Client in database.
• Direct support of assigned Client requirements & needs
• Scheduling of all audit activities for our USA global customers as well as contracted clients through our global offices

• Questions and answers
• Requests and inquires
• Updates information and new developments
• Provides client or our agent/office notifications of activities

• Levels of Client satisfaction
• Use of Registration and our Logo
• Adhering to established KPI’s of the Customer Service Group
• Support Team Lead with coordination and tracking of KPIs
• Overdue & Rejected Audit Report Chasing
• NCR Management
• Conducted Processing
• Maintain auditor competency files with Quality Systems Director

• Maintenance of Client Registration

• Provides work order/activity information and current report templates at audit booking
• File reviews (unless as defined by accreditation schemes)
• NCR "chasing" & reviews
• Support other cell or company initiatives related to the client
• Support program management efforts as appropriate
• Certificate Maintenance
• Multisite audit planners and associated multisite required documents
• Create budgetary quotes at point of scheduling for Key Accounts

• Financial Support

• Assist in invoicing Clients (annual registration, pre-activity, re-bill expenses)
• Agent/office collections
• Process auditor invoices into database along with associated expenses
• Chase overdue expenses/invoices
• Review overdue expenses and report to A/P department for updating

• Business Development
• Support quote requests from international agents/offices

• Support USA global client quotation process as needed

• Support auditor resource needs for international locations in the sales pipeline
• Coordination of all quote activities associated with agent/office

1. Qualifications and Experience

-2-3 years related Customer Service / Program Management experience.
-Knowledge of Microsoft Office and other computer programs
-Excellent administrative, communications and telephone skills are essential.
-French speaking is a bonus
-Pay is $20.50-25.50/hr