Customer Care Associate
Location: Bedford, Massachusetts
Country: United States
Category: Customer Service
Workplace Location: Onsite
Employment Type: Contract To Hire
Posted Date: March 23, 2026
Job ID: 645626
Job Description
Customer Care Associate
Contract with permanent potential
Pay rate: $20-24hr
On site- Bedford, MA
Must Haves:
2+ years of order entry/order administration experience or phone operations/call center customer service experience
Experience with a CRM ( Oracle or SAP preferred)
Microsoft Office
Plus:
Manufacturing industry
Return experience
Job description:
The main function of this position is supporting our NA sales team by managing accounts and facilitating the customer returns process.
Primary Responsibilities
Respond to incoming inquiries from regional sales personnel and customers timely
Process Orders using Oracle R12
Process Returned Material Authorizations (RMA’s) using Oracle R12
Review product backlog with Operations and ensure regional team members and customers have current delivery information
Manage customer escalations working directly with Operations
Process standard and custom product quotations for repairs
Preparing RMA shipments in Order Review to ship to customers
Resolve customer billing discrepancies by working directly with Accounts Receivable
Maintain customer files with sales contracts and other information
Perform other additional sales support, order entry and customer service responsibilities
Processing credit memos for customer’s refund requests
Support new initiatives when new options are available to where it would appropriately support customer’s needs
Track shipment status of orders
Other duties as assigned or aligned with Customer Care role
Required Experience, Education, Skills and Competencies
3+ years of customer service experience
Must be proficient with Microsoft Office Software (Outlook, Excel, Word and PowerPoint)
Previous experience with Oracle R12 or SAP preferable
Excellent written and verbal communication skills - demonstrated ability of using tact and diplomacy
Strong organizational skills - a multitasker
A process oriented, detailed, methodical, investigator
Demonstrated ability of having a sense of urgency and getting back to customers in a timely fashion
Ability to work with minimal supervision
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
