Epic PB Analyst – Support
Location: Chicago, Illinois
Country: United States
Category: EHR
Workplace Location: Onsite
Employment Type: Contract
Posted Date: March 9, 2026
Job ID: 645211
Job Description
Our client is seeking an experienced Certified Epic Professional Billing (PB) Analyst to join a large enterprise healthcare support team.
This role will focus on supporting Epic PB workflows, resolving system tickets, and collaborating with both onshore and offshore teams to ensure efficient operations across a complex health system environment.
This position is part of a long-term Epic initiative supporting a large multi-location healthcare organization.
Required Qualifications
- Epic Professional Billing (PB) Certification (PB Admin required; PB Claims preferred)
- 5+ years of Epic PB experience
- 3+ years of Epic PB support experience
- Strong knowledge of Epic revenue cycle workflows
- Excellent communication and stakeholder management skills
- Experience working with offshore support teams
- Ability to prioritize support tickets in a fast-paced healthcare environment
Key Responsibilities
- Provide support and troubleshooting for Epic Professional Billing (PB) workflows
- Manage and resolve support tickets related to Epic PB functionality
- Support areas including:
- PB Charge Router
- Charge Review
- PB Claims & Remittance
- Workqueues (WQ)
- General Ledger (GL) integration
- Credit card processing workflows
- Prioritize and resolve critical issues during the day while coordinating lower-priority tickets with offshore teams for after-hours support
- Collaborate with senior leadership and operational stakeholders to ensure timely resolution of system issues
- Communicate and coordinate work across onshore and offshore support teams
- Document issue resolution, workflow updates, and system changes
- Assist with system optimization and ongoing Epic PB support initiatives
Preferred Qualifications
- Epic Hospital Billing (HB) experience
- Experience supporting large, multi-location health systems
- Familiarity with revenue cycle integrations and financial workflows
Environment
- Work within a large enterprise healthcare environment (5,000+ employees)
- Support team includes both onshore and offshore Epic analysts
- Limited on-call requirements
Why This Opportunity
- Long-term project supporting a major healthcare system
- Opportunity to convert to a permanent role after 6 months
- Work on a large-scale Epic revenue cycle environment
- Exposure to strategic Epic initiatives and system improvements
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
