Location: Colorado (Remote)
Pay Rate: ($65-$69)
  Job Description:
We are seeking a senior-level ServiceNow Technical Architect / Business Analyst for a staff augmentation role on our Digital Asset Inventory (DAI) Transformation Project. The primary objective of this critical, high-visibility initiative is to migrate the clients digital assets—including mobile applications, websites, domains, and social media accounts—from disparate systems into a centralized, auditable, and reliable system of record within the ServiceNow platform. This role is instrumental in ensuring the solution meets business requirements and is technically
sound. The selected candidate will work under the direction of client’s project management team. Responsibilities:
Solution Design

• Leading and participating in workshops to gather functional/technical requirements and define use cases.
• Drafting comprehensive solution design documents, user stories, and process flows.
• Designing the CMDB class structure and data models required to support the digital asset inventory.

• Performing hands-on configuration of the ServiceNow platform to implement the designed solution.
• Assisting in the development of automated intake, approval, and lifecycle workflows for digital assets.

• Developing test scripts for System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Coordinating UAT with business stakeholders and providing support during the testing phases.
• Assisting with issue analysis and defect resolution.

• Creating and maintaining detailed solution documentation for all configurations and processes.
• Providing status updates and inputs for project reporting as directed by client’s project management.

• Minimum of 6 years of experience.
• Bachelors Degree from an accredited school.
• Extensive experience as both a Business Analyst and Technical Architect on the ServiceNow platform.
• Deep expertise in the ServiceNow CMDB, including class structure design, data modeling, and reconciliation.
• Proven experience with IT Asset Management (ITAM) principles and processes.
•  Demonstrated ability to translate complex business needs into tangible technical requirements and solution designs.
• Excellent communication skills, with the ability to lead workshops and engage with both technical and non-technical stakeholders.
• Experience working in a staff augmentation capacity, taking direction from client leadership.
• Experience with projects involving digital asset management (e.g., websites, mobile apps, domains) is a plus.
• Familiarity with agile and sprint-based development methodologies.
• Certified ServiceNow professional (e.g., Certified System Administrator, Certified Implementation Specialist).
• Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment.