Desktop Support I
Location: Wauwatosa, Wisconsin
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Onsite
Employment Type: Contract
Posted Date: March 12, 2026
Job ID: 645139
Job Description
Job Title: Desktop Support I
Location: Onsite; Milwaukee, WI
Contract length: 8 months
Schedule: 40 hrs; Mon-Fri
Pay: $18/hr to $20/hr, DOE
Job Overview:
The Service Operations Technician provides on-site Level 1 and Level 2 technical support to various locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working environments include working inside and outside in all weather conditions.
Key Responsibilities:
- Install, configure, and maintain computer systems, including hardware and software on desktops and laptops
- Deploy and support mobile devices such as tablets and smartphones
- Troubleshoot and resolve internet and network access issues (wired and wireless)
- Provide support for network printers
- Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software
- Ensure all devices remain updated, online, and compliant with security standards
- Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use
- Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support
- Maintain accurate equipment inventory
- Support for conference room Audio Visual equipment
- Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours
- Utilize ticketing system to manage customer requests/issues and maintain records of work performed
- Perform other duties as assigned
Must Haves:
- 1-3 years customer service experience providing IT desktop support
- 2-year degree in an IT-related field or current progress towards a degree in combination with experience
- Working knowledge with Microsoft Active Directory
- Working knowledge with Microsoft SCCM imaging software
- Provide daily support for PC hardware and software, including Windows 11, Office 365, and other departmental and enterprise applications
- Participate in installing, configuring, and maintaining computer operating systems and images
- Install and troubleshoot peripherals for users, including printers, scanners, and AV equipment
Nice to Haves:
- Aid in troubleshooting smartphones and other related ad hoc devices
- Point of Sale experience
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
