OCM Digital Enablement Manager – ServiceNow
Location: Cle, Ohio
Country: United States
Category: Technology
Workplace Location: Remote
Employment Type: Contract
Posted Date: March 5, 2026
Job ID: 644137
Job Description
Pay Rate: $51-$54
Location: Remote
Responsibilities:
- Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
- Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
- Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
- Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
- Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
- Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
- Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
- Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
- Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
- Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives.
- Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
- Experience leading modernization or migration efforts within a large enterprise environment.
- Ability to create compelling communications and educational content.
- Project management experience with ability to manage multiple concurrent workstreams.
- Strong written, verbal, and presentation skills.
- Ability to engage and influence stakeholders at all organizational levels.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
