Desktop Support Analyst
Location: Tampa, Florida
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Onsite
Employment Type: Contract To Hire
Posted Date: June 17, 2026
Job ID: 648718
Job Description
Job Title: Desktop Support Analyst
Location: Tampa, FL; onsite 5 days/week
Contract length: 7 months
Schedule: Fulltime, 35 hrs/week
Pay: $28/hr to $33/hr
Job Overview:
This Group is responsible for ServiceDesk services & support, desktop support, and all end-user technology support. We are seeking a dedicated and skilled IT Desktop Support Technician to join our Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office 365, and Adobe applications. Additionally, the candidate should have experience in general inventory management and supporting AI integrations with office products. This position reports into the US Service Desk Associate Director.
Position Responsibilities:
- Customer Focus: Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
- Issue Management: Effective evaluates and manages various end-user situations and escalates to manager when necessary
- Teamwork & Collaboration: Effectively work with other HTS teams and management for responsive, effective information feedback, escalation and end-user issue resolution
- Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
- Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications
- Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive
- Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues
- Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates
- Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI and other tools to maintain the integrity and accuracy of the asset inventory
- AI Support: Assist with end-user issues and support of AI tools with office products, ensuring seamless operation and user productivity
- Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
- Incident and Service Request SLA Achievement: Achieve and maintain a monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for service request tasks (84%) throughout the year
- Ability to configure and troubleshoot email clients such as Microsoft Outlook
- Configure, deploy and support mobile devices such as Android and iPhones for all users
- Leads and supervises IT projects as directed by the Regional Manager
- In-depth knowledge of Azure AD & On-Prem AD administration
- Familiar with antivirus/malware protection
- Understanding of login scripts
- Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
Position Characteristics:
- 5+ years of IT experience
- Proven experience in progressive IT roles within a large, complex organization with diverse lines of business and systems
- Bachelor's degree in a technical discipline or equivalent working experience
- Experience in delivering support to a diverse company
- Provide a proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds
- Excellent analytical and problem-solving skills
- Excellent communication, presentation, influencing, and relationship-building skills
- Ability to connect and guide teams through rapid change and maintain focus on the delivery of strategic initiatives
- Demonstrated success guiding large-scale initiatives across an enterprise
- Willingness to travel depending on current needs
- Have a "can-do" attitude regarding all aspects of support while working for the IT Department of the company
- Great research and troubleshooting skills to obtain quick, effective solutions for complex network, software or hardware issues that are not familiar to our Desktop support group
- Work either in a team environment, or alone, with minimal supervision and still provide a very high level of service, support, and work ethic
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Apply Now
Apply Via
Stay Up To Date With The Latest Jobs.
Similar Jobs
About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
