Community Operations Specialist (Salesforce Experience Cloud)
Location: Naples, Florida
Country: United States
Category: Marketing
Workplace Location: Remote
Employment Type: Contract
Posted Date: June 10, 2026
Job ID: 648411
Job Description
The Planet Group is seeking a remote Community Operations Specialist to support a B2B healthcare technology platform focused on long-term and post-acute care. This role ensures continuity of an established customer community during a period of leadership transition and platform modernization.
This is a high-breadth, operations-focused role requiring strong communication, organization, and the ability to coordinate across multiple internal stakeholders. The position is not project management, but rather day-to-day community operations and enablement support.
- Pay: $45-$55/hr depending on experience
- Location: Remote (EST hours)
- Duration: 3 months initial term, potential extension up to 6 months
- Eligibility: Must be a U.S. citizen (no sponsorship provided)
- Community Operations & Engagement
- Manage day-to-day community activity, including monitoring discussions, moderating content, and enforcing guidelines
- Engage members by responding to questions, welcoming new users, and encouraging participation
- Coordinate webinar support, including promotion, live Q&A facilitation, and post-event content publishing (recordings, recaps, and related resources)
- Route questions and escalations to appropriate internal teams (Product, Support, Customer Success, Marketing) and ensure follow-up
- Publish and maintain core community content such as announcements, FAQs, and pinned resources aligned to a content calendar
- Process & Documentation
- Document and maintain community processes, SOPs, and operational workflows (moderation, escalation, content publishing, webinar support)
- Identify gaps in existing processes and recommend improvements to support scale and operational clarity
- Operational Continuity & Transition Support
- Support continuity of an existing customer community during a leadership transition
- Assist with relaunch readiness activities, including content updates, QA/testing, and member communications
- Support early-stage launch execution efforts such as content seeding and engagement monitoring as needed
- Insights & Reporting
- Surface recurring themes, sentiment, and user issues from community activity
- Track engagement trends and flag risks or opportunities to the community lead
- 3+ years of experience in community management, customer advocacy, customer success, or related role
- Strong written and verbal communication skills
- Experience creating and maintaining SOPs, documentation, or operational processes
- Ability to manage multiple priorities in a fast-paced, cross-functional environment
- Experience working with B2B SaaS or healthcare technology environments preferred
- Familiarity with enterprise community platforms (e.g., Salesforce Experience Cloud or similar)
- Experience supporting webinars or virtual events
- Strong problem-solving skills and ability to operate independently
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
