Location: Remote 
Pay Rate: $ 27.00-$30.60


Job description:
The Release Management Analyst Senior contributes to IT Service Management by supporting Release Management, Change Management, and operational governance processes. Responsibilities include assisting with the coordination of release activities, reviewing change requests, maintaining accurate documentation, and aiding process improvement initiatives.


Responsibilities:

• Assist in the governance and continuous improvement of critical Service Management disciplines including Release Management, Change Management, and Configuration Management.
• Coordinate and facilitate release planning sessions, implementation readiness reviews, Change Advisory Board (CAB) meetings, and operational governance meetings.
• Partner with business units, project teams, infrastructure teams, application support teams, and vendors to ensure successful release and deployment activities.
• Partner with business units, project teams, infrastructure teams, application support teams, and vendors to ensure successful release and deployment activities.
• Assess release readiness, implementation risks, scheduling conflicts, dependencies, and business impacts associated with planned deployments.
• Facilitate daily operational meetings, weekly CAB meetings, and Post Implementation Review (PIR) sessions.
• Coordinate with Subject Matter Experts (SMEs) and stakeholders to obtain required approvals and implementation sign-offs.
• Verify completion and quality of pre- and post-implementation requirements including testing approvals, deployment plans, rollback plans, validation activities, and implementation documentation.
• Monitor release activities and validate key implementation milestones throughout the release lifecycle.
• Analyze relationships between incidents, outages, and implemented releases to identify trends and improvement opportunities.
• Support the development and maintenance of process documentation, knowledge articles, training materials, and operational procedures.
• Promote awareness and understanding of IT Service Management processes, roles, and governance standards across IT and business teams.
• Monitor and analyze operational metrics, KPIs, and reporting dashboards to support decision-making and continuous improvement initiatives.
• Participate in process enhancement initiatives and recommend opportunities to improve release quality, operational stability, and deployment efficiency.
• Support formal reporting activities related to IT Operations, Change Management, and Release Management governance.

• Demonstrated 1-3 years of experience in Release Management or related IT support roles.
• Foundational knowledge of ITIL principles and IT Service Management (ITSM) practices.
• Familiarity with ServiceNow or comparable ITSM platforms is preferred.
• Experience supporting operational processes, including documentation, reporting, and coordination activities.
• Strong communication and organizational skills.
• Demonstrated ability to quickly learn and contribute within a collaborative, team-oriented environment.
• Capable of managing multiple priorities effectively in a fast-paced setting.
• ITIL Foundation certification preferred.
• Exposure to key ITSM processes, including Change, Release, Incident, and Problem Management.
• Experience developing reports, dashboards, or operational documentation.
• High attention to detail with a proactive approach to learning enterprise IT processes.
• Strong customer service orientation and stakeholder engagement skills.
• Excellent verbal and written communication skills.
• Strong presentation and meeting facilitation abilities.
• Ability to communicate effectively with technical teams, leadership, and business stakeholders

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems preferred.