End User Support Technician
Location: Kansas City, Missouri
Country: United States
Category: Other
Workplace Location: Onsite
Employment Type: Contract
Posted Date: June 4, 2026
Job ID: 648142
Job Description
Job Title: End User Support Technician
Location: Kansas City, MO 64114
Contract length: 2-month Contract
Pay: $23/hr - $28.65/hr
End User Support Technician Qualifications
- High School Diploma/GED Required
- Knowledge of computer hardware and operating systems
- Analytical and well organized
- Good communication skills, written, verbal, and listening
- Able to work well independently as well as in a group
- Must be a self-starter
- Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency
- Image, configure, install, repair, and upgrade computer systems and perform routine maintenance
- Troubleshoot for hardware and technical incidents.
- Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support
- Provide support to customers seeking technical assistance in person or remote
- Perform inventory or devices and track and maintain their assignment to customers
- Resolve tickets in the ServiceNow Support queue, meeting department specifications
- Provide high level of customer support through detailed documentation in ticketing system
- Assist customers with installation of new software packages, based on licensing requirements
- Perform new hire desk setups, office/department move equipment connection
- Partner with IT Service Owners for the resolution of complex issues
- Provide accurate information on IT products and/or services and their availability
- Follow-up with customers and provide updates on request status'
- Document resolution steps for reoccurring issues in knowledge base
- Provide updates for out-of-date knowledge base documents
- Participate in Problem and Change management processes as necessary
- Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
