Job Title: Meter Supervisor
Location: Concord, MA
Pay Range: $83,595.20 to $99,904.00, per year
Work Hours: Flexible 7 am to 3-3:30 pm or 8 am to 5 pm
Direct Hire
Benefits: Yes, requested

GENERAL SUMMARY:
Under the general administrative direction of the Customer Service Manager, performs supervisory and technical work related to daily operations of the Meter division. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Is called upon to handle a significant number of details, each varying from the other in substance and content, requiring flexibility in approach to workload.

ESSENTIAL JOB FUNCTIONS:

• Responsible for installation and operation of the Advanced Metering Infrastructure System (AMI) and automatic meter reading system (AMR).
• Assigns staff to meter-reading routes; checks completeness, accuracy and timeliness of meter reading activities.
• Assigns job tasks to electricians and determines work schedule priorities.
• Supervises installation, testing and removal of electric meters.
• Maintains proper inventory levels.
• Responds to customer inquiries, requests and complaints regarding metering and conducts field investigations to maintain positive customer relations.
•  Removes meters for non-payment of bills and coordinates remote meter disconnections/reconnections. Delivers shutoff notices per DPU regulations.
• Maintains computer records relating to installation of meters and load management devices for both electric and water.
•  Meets with contractors and customers to determine location of electric and water meters. Reviews requirements for electric service with Engineering Department.
• Ensure that all functions and activities are performed using safety rules and regulations.
• Ensures all meter reading data is uploaded into CIS billing system. Inputs manual meter readings into the billing system.
• Performs special projects and related responsibilities as initiated and requested.
  Meter Supervisor
• Performs other related duties as required, directed or as the situation dictates.
• Regular attendance and punctuality at the workplace is required.

• Directly supervises the activities and performance of and provides functional oversight to one Meter Technician and one Utility Electrician.
• Carries out supervisory responsibilities in accordance with Concord's policies and applicable laws.
• Responsibilities include interviewing, hiring recommendations and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

• Associate's degree and four or more years of experience in a municipal light department or any equivalent combination of education and experience.
• At least three years of experience in the field of metering.
   

• Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with members of the public in a courteous and tactful manner.
• Strong computer skills, especially in data management, are preferred.
• Ability to maintain confidential information.