Scheduling Admin

Location: Concord, Massachusetts

Country: United States

Category: Administrative

Workplace Location: Onsite

Employment Type: Contract To Hire

Posted Date: May 29, 2026

Job ID: 647815

Job Description

The Scheduling Admin supports service operations by coordinating scheduling, communication, and execution between field service, customer care, technical support, and leadership teams.  Focus is to deliver a seamless customer experience.


Responsibilities
? Scheduling & Coordination
  • Manage field service engineer schedules, dispatching, and service appointments
  • Balance workload and align resources to operational priorities
? Cross-Functional Collaboration
  • Partner with Service Managers, Technical Support, Customer Care, and Operations
  • Support escalations, urgent requests, and shifting priorities
? Customer Communication
  • Provide timely updates on service visits, timelines, and changes
  • Maintain a professional, customer-focused approach
? Operations & Administration
  • Support service orders, documentation, and scheduling systems
  • Maintain accurate records and tracking
? Qualifications & Experience
  • 3+ years in scheduling, coordination, or service operations
  • Experience working in a manufacturing, technical service, or advanced technology environment strongly preferred
  • Excellent communication skills and cross-functional collaboration
  • Pay is $23-28/hr

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EEO Statement

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About The Planet Group

The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.

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