Technical Customer Advisor
Location: Escondido, California
Country: United States
Category: Accounting & Finance
Workplace Location: Onsite
Employment Type: Contract
Posted Date: May 13, 2026
Job ID: 646904
Job Description
Technical Customer Advisor role
Pay rate: $25-$30/hr.
Location: Escondido Ca, Onsite
Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
2. Coordinate communications (both internal and external) for all aspects of customer and technical service.
3. Analyze, plan and facilitate resolutions for customer service and technical issues.
4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding and execution of services by operations teams.
7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with billing team on customer invoicing process.
9. Other duties and responsibilities as assigned by Customer Excellence Manager.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
