Service Desk Support Analyst
Location: Boston, Massachusetts
Country: United States
Category: Infrastructure & Helpdesk
Workplace Location: Onsite
Employment Type: Contract
Posted Date: April 15, 2026
Job ID: 646517
Job Description
Service Desk Support Analyst
Location: Boston, MA
Duration: 3 Months
Pay Rate: $25/Hr - $28.57/hr (DOE)
JOB Description:
The Planet Group is seeking a Service Desk Support Analyst to provide Tier 1 technical support and serve as a first point of contact for end users. This role plays a key part in maintaining high-quality IT support services by troubleshooting issues, triaging service requests, and contributing to continuous improvement initiatives within the ITS Support Team.
Qualifications and Skills:
- Strong knowledge of all Windows-based operating systems
- Strong knowledge of PC based computer hardware
- Strong knowledge of Microsoft O365
- Highly self-motivated and self-directed
- Able to exercise independent judgement
- Keen attention to detail and quality of work-product
- Ability to set and consistently meet realistic deadlines
- Proactive and collaborative approach to delivery of services
- Excellent analytical, mathematical, and creative problem-solving skills
- Aptitude for learning new skills
- Excellent organizational, interpersonal, and communication skills
Key Duties and Responsibilities:
- Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets
- Maintain basic knowledge of new and upcoming computing technologies and practices
- Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches
- Attend meetings to support the overall direction of the ITS office
- Participate in team projects that enhance the quality or efficiency of the ITS Support Team
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
