Epicor Support Specialist
Location: Pennsylvania, Pennsylvania
Country: United States
Category: ERP
Workplace Location: Onsite
Employment Type: Direct Hire/Perm
Posted Date: April 20, 2026
Job ID: 646211
Job Description
Epicor Technical Specialist
We’re partnering with a rapidly growing organization seeking a driven Epicor Technical Specialist who wants more than just a helpdesk role. This is a unique opportunity to start hands-on with IT support while quickly evolving into a key ERP expert within the business.
If you’re someone who enjoys solving problems, learning complex systems, and becoming the go-to expert, this role offers a clear path to owning Epicor ERP support and driving real business impact.
Phase 1: IT Support & Helpdesk (Foundation)
- Provide day-to-day technical support across hardware, software, ERP, and user accounts
- Manage and resolve helpdesk tickets with speed and professionalism
- Install, configure, and troubleshoot systems and applications
- Support onboarding/offboarding processes, including account setup and permissions
- Document issues, resolutions, and processes clearly
- Escalate complex issues when needed
- Troubleshoot and resolve complex Epicor ERP issues across modules
- Support dashboards, BAQs, BPMs, and reporting needs
- Partner with internal stakeholders to understand and improve business processes
- Train end users and enhance ERP adoption across the organization
- Assist with system upgrades, testing, and implementations
- Maintain documentation for workflows, processes, and support procedures
- Collaborate with vendors and developers on enhancements and fixes
- Serve as a backup IT support resource when needed
- Identify opportunities to improve system performance and user experience
- Contribute to IT initiatives and continuous improvement efforts
- Deliver a high level of customer service and communication
Core Qualifications
- 1–3 years of experience in IT support or helpdesk environments
- 2+ years of hands-on Epicor ERP experience
- Strong Microsoft Excel skills
- Experience with Windows OS, Microsoft 365, and business applications
- Understanding of core business processes (finance, operations, inventory, etc.)
- Experience working with ticketing systems and documentation
- Experience in a manufacturing environment
- Exposure to SQL, C#, or Crystal Reports
- ERP customization, reporting, or workflow experience
Budget: $75,000-$95,000 annually
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
