Job Title: Student Services Officer
Location: PALO ALTO, CA
Duration: 6 months 
Pay Rate: $25-27.44/hour (DOE) 

Job Description: 
The Planet Group is seeking a reliable, detail?oriented team member to support daily operations in a fast?paced university environment. In this role, you will serve as a key point of contact for students, staff, faculty, and guests providing excellent customer service, coordinating administrative processes, supporting residential and event operations, and ensuring a safe and welcoming community. This position is ideal for someone who enjoys helping others, thrives in a dynamic setting, and is committed to maintaining high standards of service and professionalism.

Duties include:

• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
• Review documents and forms for completeness, track files for follow up and distribute for review.
• Process and sort all incoming and outgoing mail and deliveries.
• Coordinate logistics for outreach activities, meetings, and events.
• Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
• Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
• Routinely inspect facilities and maintain assigned areas.

Requirements:

• Associate’s degree and one year of relevant experience, or combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Strong critical thinking and sound decision-making capacity.
• Ability to learn compliance with legal, financial, and university policies and external regulation
• Demonstrates the ability to work well with colleagues and clients
• Regular work schedule is Sunday-Thursday

• Often sit, perform desk-based computer tasks.
• Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds