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Our client is a global pharmaceutical company. and this is a permanent role within their organization.

POSITION OVERVIEW

If you take pride in building systems that actually work for the people who use them, this role will feel like a great fit.

As the IT Senior Application Analyst, you will serve as the subject matter expert supporting Human Resources applications, particularly Workday, across the full lifecycle: design, build, and run. You will partner closely with HR, Payroll, and IT teams to strengthen core systems, improve processes, and ensure a reliable, intuitive experience for employees and leaders.

You will also oversee day?to?day service delivery for Workday, including incident management and vendor performance, ensuring issues are handled thoughtfully, escalated appropriately, and aligned with Indivior policies and SOPs.

HOW YOU’LL MAKE AN IMPACT

Shape the HR applications roadmap

•Contribute to the IT and Business Applications roadmap, aligning technology improvements with business needs

•Participate as a key contributor on system enhancements and projects from concept through implementation

•Partner with HR and IT teams to assess, prioritize, and deliver continuous improvement initiatives

Deliver reliable Workday support

•Oversee the team managing incidents and service requests for Workday

•Ensure system operations meet business needs while adhering to policies and SOPs

•Review incident metrics to identify trends and improvement opportunities

Support administration, payroll, and controls

•Provide HR application administration and process updates

•Support payroll processes across Workday and ADP

•Execute IT and Sarbanes Oxley (SOX) controls

•Build and maintain the Workday intranet page with clear, engaging content

•Support Workday release management activities

Lead application and vendor management

•Provide subject matter expertise across design, build, and run phases

•Act as the primary contact for outsourced application support vendors

•Ensure service levels are met and issues are escalated appropriately

Strengthen governance and documentation

•Mature IT documentation for clarity, consistency, and compliance

•Review and approve IT governance and procedure documentation

Build trusted partnerships

•Meet regularly with HR stakeholders to gather feedback and identify improvement opportunities

•Empower HR and business users through increased self service and best practices

•Support end users and super users through guidance and training

Projects and team leadership

•Support HR application roadmap planning and delivery

•Translate business requirements into functional and technical solutions

•Address risks, issues, and decisions in a timely manner

•Collaborate across teams and geographies to deliver a high quality user experience

WHAT YOU’LL BRING

•Bachelor’s degree in Human Resources, Business, or Information Technology

•Industry experience in Pharmaceuticals or Life Sciences

•Experience with Windows, MS Office, Workday, ServiceNow, and SuccessFactors

•5+ years of application management experience with strong HR systems exposure

•Working knowledge of Workday modules including Core HCM, Recruiting, Advanced Compensation, Talent, and Absence Management preferred

•3+ years coordinating outsourced application support providers

•Experience with governance, business process improvement, system design, documentation, and testing

•Experience supporting end users and creating training materials

•Customer and results oriented mindset

•Strong communication and collaboration skills

•Effective problem solving and diagnostic abilities

•Flexible, pragmatic approach to work

•Fluency in English required