Customer Service Revenue Recovery Specialist II
Location: Jackson, Michigan
Country: United States
Category: Accounting & Finance
Workplace Location: Onsite
Employment Type: Contract
Posted Date: February 17, 2026
Job ID: 644228
Job Description
Customer Service Revenue Recovery Specialist II
Location: Jackson, MI (Hybrid)
Contract: 12 months
Schedule: 40 Hours
Pay: $22-24/hour, DOE
The Planet Group is looking for a Customer Service Revenue Recovery Specialist II to join our well-known Fortune 500 client on a 12-month contract, working a hybrid schedule from Jackson, MI.
Customer Service Revenue Recovery Specialist II | Qualifications:
- Associate degree in business, finance (Required)
- Financial literacy
- Technically Proficient using computer systems and tools
- Problem Solving & Situational Analysis Skills
- Prioritization and Management of Workload
- A team player willing to cross-train on all Revenue Recovery processes and assist other team members as the workload requires
- Communication and collaboration skills
- Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules.
- Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment.
- Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company.
- Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate.
- Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
- Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
