Epic Cadence/Prelude Analyst – Support
Location: Chicago, Illinois
Country: United States
Category: EHR
Workplace Location: Onsite
Employment Type: Contract
Posted Date: March 9, 2026
Job ID: 645213
Job Description
Our client is seeking an experienced Epic Cadence and Prelude Analyst consultant to support a large enterprise healthcare environment.
This role will focus on managing and prioritizing support tickets, collaborating with both onshore and offshore teams, and ensuring efficient resolution of system issues within Epic scheduling and registration workflows.
This position is part of a large-scale Epic support initiative supporting a complex, multi-location health system.
Required Qualifications
- Epic Certification in Cadence and Prelude
- 3+ years of Epic Cadence and Prelude support experience
- Strong experience managing and resolving support tickets in a large enterprise healthcare environment
- Experience working with offshore support teams
- Excellent communication and organizational skills
- Proven ability to prioritize issues and manage competing support requests
- Experience supporting multi-location hospital systems
Key Responsibilities
- Provide support and troubleshooting for Epic Cadence and Prelude modules
- Manage and prioritize incoming support tickets within the Epic environment
- Resolve high-priority issues during standard working hours while coordinating lower-priority tickets with offshore support teams for after-hours coverage
- Collaborate with senior leadership and cross-functional stakeholders to ensure timely resolution of system issues
- Communicate and coordinate daily work with both onshore and offshore Epic teams
- Support system stability and operational efficiency across a large, multi-site healthcare environment
- Document support activities, issue resolutions, and system updates
- Assist with workflow improvements and operational enhancements within Epic scheduling and registration
Environment
- Support team structure includes 2 onshore analysts and 10+ offshore resources
- Work closely with leadership and operational teams across the organization
- Limited on-call responsibilities
Why This Opportunity
- Long-term project supporting a major healthcare system
- Opportunity to convert to a permanent role after 6 months
- Exposure to a large enterprise Epic environment
- Work within a collaborative team supporting critical healthcare operations
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
