Location: Florida (Hybrid)
Pay Rate: ($60-$64)
  Responsibilities:

• Provide Level 2/3 application support to the clients of the client and users of cloud-based enterprise applications.
• Execute the day-to-day maintenance activities of EBS application (Order To Cash) including process design, package implementation lifecycle support, and project reviews.
• Identify, document, and manage client business / functional requirements.
• Assess client requirements and build of product specific functional specifications.
• Drive efficiency by continuously improving business process and task automation.
• Collaborate with diverse onshore/offshore teammates on the software development process and agile methodologies.
• Lead client facing meetings.
• Lead workshops and presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders; Work as part of a team to implement solutions in an Agile-SCRUM framework by writing epics and user stories.
   

• Minimum six years' experience in post-production, managed services support or consulting experience working directly with internal/external clients.
• Bachelor's degree from an accredited college/university in the fields of management information systems, finance, supply chain, general business, or a related discipline.
• Experience with upgrades and functional testing, understanding of ITIL framework, ITSM and service desk management.
• Strong functional and technical knowledge of standard processes and configurations across cloud applications.
• Excellent written and verbal communication, facilitation, and presentation skills.
• Ability to scale projects from small to large.
• Strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively.
• Ability to work closely with a mixed team including project managers, technical consultants (both on and offshore) and clients to deploy and operate technology solutions, including the ability to identify a problem and enact a multi-step approach to research the cause and resolve.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.