Customer Support Specialist
Location: Flint, Michigan
Country: United States
Category: Customer Service
Workplace Location: Onsite
Employment Type: Contract
Posted Date: January 29, 2026
Job ID: 642655
Job Description
Customer Support Specialist
Location: Flint, MI
Contract: 5 months
Schedule: Part-Time
Onsite 4 days, 20 hours per week
Pay: $17-19/hour, DOE
Customer Support Specialist Qualifications:
- High school diploma or equivalent; additional training in customer service or technology is a plus.
- 1–2 years in customer service, retail, or a similar role involving direct customer interaction.
- Familiarity with mobile apps and basic troubleshooting.
- Strong communication and interpersonal skills.
- Ability to explain technical concepts in simple, clear language.
- Comfortable working in a fast-paced, customer-facing environment.
- Greet customers in the payment office lobby and provide friendly, personalized assistance.
- Demonstrate how to download and install the company’s mobile app on customer devices.
- Guide customers through the process of making a payment using the app.
- Guide customers through the process of making a payment using the website via materials provided.
- Explain the benefits of digital payments, including security, convenience, and speed.
- Troubleshoot basic app-related issues.
- Track and report daily interactions and adoption metrics to management.
- Collaborate with internal teams to share customer feedback and identify barriers to adoption.
- Maintain a professional and approachable presence to ensure a positive customer experience.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Apply Now
Apply Via
"*" indicates required fields
Stay Up To Date With The Latest Jobs.
Similar Jobs
About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
